Selling
Selling on Swappa gets you twice as much for your used tech. Share tips and ask any selling-related questions.
- How can I communicate with other users on Swappa?
- What payment methods are supported on Swappa?
- What are verification photos?
- How do fees work on Swappa?
- Can I buy or sell on Swappa if I'm located outside of the US?
- How can I check my device's IMEI to ensure it's clean?
- What steps does Swappa take to review and approve a listing?
- What criteria does a product have to meet to be listed on Swappa?
- What is an ESN number?
- How can I locate the IMEI / Serial Number for my device?
- What's a featured listing?
- Can I share my ESN / Serial Number publicly?
- What is a Trusted Seller on Swappa?
- What comments are appropriate for listings and sales?
- What are the policies for shipping items here on Swappa?
- When should an item be shipped after being purchased?
- What is an unlocked device?
- Does Swappa support local pickup arrangements?
- How do I factory reset my device and prepare it for sale?
- How do I list a product on Swappa?
- What are the requirements for product condition categories on Swappa?
- What are the return policies and procedures for items purchased on Swappa?
- Who covers the cost of shipping?
- How do I prevent my listing from expiring?
- Can I back out of a purchase or sale?
- How can I issue a refund via PayPal?
- Can modified devices be sold on Swappa?
- What is a PayPal Partner Fee?
- How can I sell a product that isn't on Swappa?
- Why is my listing still pending?
- Should SIM cards be included with devices sold on Swappa?
- Why are my photos rotated or upside down?
- Can I offer a lower price or negotiate?
- Why was a hold placed on my account?
- Does Swappa charge sales tax?
- What is an Enterprise Seller on Swappa?
- Why did Swappa request additional verification for my listing?
- How do I find the serial number on my Nintendo 3DS / 2DS?
- How does express shipping work on Swappa?
- How do I cancel a listing?
- Can I bundle several items into a single sale?
- Are games purchased through rental services allowed for sale on Swappa?
- How can a listing be auto-approved?
- Can I sell a device with cracked glass on Swappa?
- How can I identify the model of my specific device?
- Why am I unable to list older devices?
- Are warranty replacements or refurbished devices allowed for sale on Swappa?
- How do I mark a sale as complete?
- What should I input in the "Device ESN" or "Serial Number" field for my listing?
- Can I sell a device if it's iCloud locked or blocked by any other software locks?
- How do I upload photos to my listing or sale page?
- Does Swappa allow sellers to charge a restocking fee?
- What is a Power Seller on Swappa?
- What is the US Reseller Flex Policy (SIM OUT)?
- What is a freight forwarding / reshipper company?
- Is Swappa safe and legit?
- If I sell more than one listing to the same buyer, can I combine shipping?
- What is a sale page?
- What is an Ask Price?
- How do I reorder my listing photos?
- How do I cancel a sale as a seller?
- What states require marketplace facilitator taxes?
- Can I buy a water-resistant phone on Swappa?
- Why should I sell on Swappa?
- How do I set up my listing for Local Delivery?
- Is Swappa safe to sell on?
- How do I prepare my Local Delivery item for pickup?
- How does Swappa prevent fraud?
- Can I sell devices on Swappa that are international (Outside of the US) in origin?
- Who pays for Swappa Local Delivery?
- How long do I have to mark my item as ready to ship?
- Do I need to be home or sign for a Local Delivery pickup?
- What is PayPal verification?
- What happens if I need to cancel the pickup?
- Is my Local Delivery item insured with Roadie?
- The buyer says my Local Delivery item was lost or damaged, what do I do?
- How can I contact Swappa customer service?
- How can I find my Chromebook's specs?
- Can I list a device on Swappa if a skin or wrap is applied?
- Can I sell my Galaxy Note or another similar device without the integrated stylus?
- Can I sell a device that has screen burn-in and/or dead pixels?
- Can I list a device with pre-installed applications or digital games?
- How do I opt my listing out of Local Delivery?
- I included standard shipping costs in my listing price at the time of creation. If my listing sells locally, do I still need to pay the $10?
- Can I change my pickup address after an item is sold?
- My driver didn’t pick up my item, what do I do?
- What if I’m not ready within the amount of time? Will the Driver wait?
- Can I ask the driver to deliver to another address? Or take something additional?
- What happens if the buyer wants to return the item or I need to refund the item on Swappa Local?
- What happens if my Swappa Local Delivery gets canceled, but I didn’t cancel it?
- The buyer is asking for a local meetup. What do I do?
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