What should I do if a seller isn't responding to a buyer on Swappa?


In most cases, sellers respond within a few hours, but we ask that you allow up to 24 hours for standard sellers to reply, or a full business day for Enterprise (Business) sellers to reply.

If you leave a comment for the seller, and they do not respond, the next step should be to contact Swappa support.

Swappa support can be contacted in several ways:

You can also contact Swappa support by commenting on the private sale page. For this option, write your comment as you normally would, but make sure to check the “Swappa I need help” checkbox to alert the support team.

New to Swappa?

Swappa makes it safe and easy to buy and sell used phones and quality tech devices. We have a no junk policy and our support team actually reviews and approves each listing. This keeps scammers away so you can buy with confidence. Read more on our blog.

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