Can I back out of a purchase or sale?


To request cancellation as a buyer: Leave a comment on the sale page asking the seller if they are willing to cancel the sale and issue a refund. Please note that Swappa considers all purchases to be final and binding, and sellers are not obligated to refund due to a decision change. Note that PayPal no longer refunds its seller fee when the seller issues a refund. In cases of buyer’s remorse, the seller can withhold that fee from the refund.

To cancel a sale as a seller: First comment on the sale page for the transaction and inform your buyer on why you won't be fulfilling the sale. You should then promptly refund your buyer’s full payment and let our support team know when the refund has been issued. Alert our support team by leaving another comment on the sale page and checking the "I need help (alerts Swappa Staff)" box.

New to Swappa?

Swappa makes it safe and easy to buy and sell used phones and quality tech devices. We have a no junk policy and our support team actually reviews and approves each listing. This keeps scammers away so you can buy with confidence. Read more on our blog.

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