Buying
Swappa’s got the best deals on gently used tech, and we’re here to help you find them. Ask Us Anything about buying on Swappa!
- How do shipping addresses work on Swappa?
- What steps does Swappa take to review and approve a listing?
- How do fees work on Swappa?
- Can I buy or sell on Swappa if I'm located outside of the US?
- When should an item be shipped after being purchased?
- What payment methods are supported on Swappa?
- How can I communicate with other users on Swappa?
- How do I buy a listing on Swappa?
- What are verification photos?
- What is an unlocked device?
- What is a Trusted Seller on Swappa?
- What criteria does a product have to meet to be listed on Swappa?
- What comments are appropriate for listings and sales?
- Can I share my ESN / Serial Number publicly?
- What are the requirements for product condition categories on Swappa?
- Who covers the cost of shipping?
- What are Swappa's return policies and procedures?
- What if I receive an item that's not as described?
- What happens if I don’t receive my shipment?
- Do Apple devices sold on Swappa come with AppleCare warranties?
- Does Swappa allow bulk purchases?
- How can a listing be auto-approved?
- How can I reach Swappa support?
- Where can I find the tracking number for an item I purchased on Swappa?
- Does Swappa allow returns due to buyer's remorse?
- What is a Power Seller on Swappa?
- What is the US Reseller Flex Policy (SIM OUT)?
- What should I do if a seller isn't responding to a buyer on Swappa?
- What are the Apple Battery Health requirements on Swappa?
- What is a freight forwarding / reshipper company?
- Is Swappa safe and legit?
- Can I buy a water-resistant phone on Swappa?
- What states require marketplace facilitator taxes?
- What is a sale page?
- How do I mark a sale as complete?
- Should I file a PayPal dispute if there's a problem with my purchase?
- Can I offer a lower price or negotiate?
- Why am I unable to purchase a listing due to a buy lock?
- Why can't I submit a payment for a listing?
- How can I purchase a listing add-on (accessories, SIM cards, etc)?
- How do I upload photos to my listing or sale page?
- How does express shipping work on Swappa?
- What is an Enterprise Seller on Swappa?
- Does Swappa charge sales tax?
- Do devices sold on Swappa come with manufacturer warranties?
- Does Swappa support local pickup arrangements?
- What happens if a device I purchase gets blocked in the future?
- Can I back out of a purchase or sale?
- What are the guidelines for leaving fair feedback on Swappa?
- How do I select a SIM card add-on through Swappa?
- Is it safe to buy a phone on Swappa?
- How does Swappa prevent fraud?
- How do product and listing subscriptions work on Swappa?
- How do I return for a refund?
- Who pays return shipping costs?
Help & Support
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