Why was a hold placed on my account?

Real people review listings to ensure buyer safety. New sellers, or sellers with an outstanding issue on a previous sale that hasn’t been addressed, may see an account hold.

• New sellers: Restrictions can be lifted once one of their listings has been successfully completed. Swappa considers a listing to be successfully completed when it has been purchased, shipped, and shows up as delivered to the buyer.
• Existing sellers: Restrictions can be lifted once the outstanding issue has been fully resolved. Swappa considers an issue to be fully resolved when the buyer and seller have worked through all outstanding issues.
• New Buyer. Restrictions can be lifted once one of your purchases has been successfully completed. Swappa considers a listing to be successfully completed when it has shows delivered and the sale has been marked complete.

Please reach out to our help desk if a hold has been placed on your account, and you're not sure why, or you feel the hold should be lifted.