What is Conditional Approval?

What does “conditionally approved” mean?

Conditional approval of a listing on Swappa means that a staff member manually reviewed your listing and made a small adjustment to ensure it meets our listing requirements. This may include updating the condition, correcting specifications, or adjusting the listing variant for accuracy.

Why was my listing condition changed?

If the condition was changed, it means our staff determined that the item’s description or photos better matched a different condition category. This helps keep listings accurate and ensures buyers receive items in the condition they expect from Swappa’s condition guidelines.

Did I do something wrong?

No. Conditional approval is not a penalty. It simply means we needed to adjust one or more listing details to ensure your listing meets Swappa standards.

Can I change the listing back?

If you believe a change was made in error, please contact our support team at [email protected]. We’re happy to review the listing.

What should I do next?

No further action is needed. Your listing is now live and ready for buyers to purchase. You can contact Swappa Support if you have any questions.

How will I know what was changed?

In most cases, the condition of the listing was changed (ie, from Mint to Good). If you’d like more detail, just reach out to us and we can review the changes with you.

Who can I contact if I have more questions about Conditional Approval?

If you have any questions about your conditional approval or the adjustments made, please contact us at [email protected].