Frequently Answered Questions

General  View All

• How do shipping addresses work on Swappa?
• Does Swappa support trading?
• How can I create or login into an account on Swappa?
• What are the big changes with Marketplace 2.0?
• What do I do if I receive an item that's not as described?

Buying  View All

• How do shipping addresses work on Swappa?
• What do I do if I receive an item that's not as described?
• Can I share my ESN/serial number publicly?
• What comments are appropriate for listings and sales?
• What criteria does a product have to meet to be listed on Swappa?

Selling  View All

• Can I share my ESN/serial number publicly?
• What is an ESN?
• How do I factory reset my device and prepare it for sale?
• How can I locate the ESN/serial number for my device?
• How can I check my device's ESN to ensure it's clean?

Devices  View All

• What is an ESN?
• How do I factory reset my device and prepare it for sale?
• How can I locate the ESN/serial number for my device?
• How can I check my device's ESN to ensure it's clean?
• What criteria does a product have to meet to be listed on Swappa?

Local  View All

• What is a swap spot meeting location?
• How do I change the Swappa Local swap spot location for my listing?
• What cities are supported by Swappa Local?
• What happens if there’s a problem with a Swappa Local transaction?
• What is Swappa Local?

Repair Network  View All

• What is the Swappa Repair Network?
• How do I join the Repair Network?
• How do I add services and pricing to my store in the Repair Network?
• What criteria must my store meet to be listed in the Repair Network?

ESN Check  View All

• What is an ESN?
• How can I locate the ESN/serial number for my device?
• How can I check my device's ESN to ensure it's clean?
• What should I input in the "Device ESN/Serial Number" field for my listing?

Payments  View All

• How do shipping addresses work on Swappa?
• What payment methods are supported on Swappa?
• How do fees work on Swappa?
• Should I file a PayPal dispute if there's a problem with my purchase?
• Why am I unable to purchase a listing due to a buy lock?

Help & Support

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