Frequently Answered Questions

General  View All

• Can I change my shipping address after purchasing a listing?
• Can I buy or sell on Swappa if I'm located outside of the US?
• Does Swappa support trading?

Buying  View All

• Can I change my shipping address after purchasing a listing?
• Can I buy or sell on Swappa if I'm located outside of the US?
• How do I buy a listing on Swappa?

Selling  View All

• Can I buy or sell on Swappa if I'm located outside of the US?
• How do I list a product on Swappa?
• What steps does Swappa take to review and approve a listing?

Devices  View All

• What does it mean when a device is unlocked?
• What is an ESN?
• How do I factory reset my device and prepare it for sale?

ESN Check  View All

• What is an ESN?
• How can I locate the ESN/serial number for my device?
• How can I check my device's ESN to ensure it's clean?

Payments  View All

• Can I change my shipping address after purchasing a listing?
• What payment methods are supported on Swappa?
• How do fees work on Swappa?

Help & Support

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