Frequently Answered Questions

General  View All

• What does it mean when a listing has been "reviewed and approved" by Swappa staff?
• Why is a listing pending staff review?
• What is an ESN / IMEI / MEID, and why is it important?

Buying  View All

• Why should I not share my ESN / IMEI / MEID publicly?
• What does it mean when a listing has been "reviewed and approved" by Swappa staff?
• Why is a listing pending staff review?

Selling  View All

• Why should I not share my ESN / IMEI / MEID publicly?
• How do I get the PayPal verified icon on my listing preview?
• Why is a listing pending staff review?

Devices  View All

• What is an ESN / IMEI / MEID, and why is it important?
• What does it mean when a device is rooted and / or ROM'd?
• What criteria does a device have to meet to be listed on Swappa?

ESN Check  View All

• Why should I not share my ESN / IMEI / MEID publicly?
• How can I check my ESN / IMEI / MEID to ensure it's clean?
• What is an ESN / IMEI / MEID, and why is it important?

Payments  View All

• How do I get the PayPal verified icon on my listing preview?
• What happens if what I get doesn't match what I bought?
• How do I cancel a pending payment via PayPal?

Marketplace 2.0  View All

• How do I reset my laptop and prepare it for resale?
• Why are the comments disabled on my Marketplace 2.0 listing?
• Why do some video game listings have no verification photos?

Gaming  View All

• What do I do if a game or console I receive is not as described?
• Why was my gaming listing not immediately approved for sale?
• What is a listing flag and how does it work?

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