Frequently Answered Questions

General  View All

• How do shipping addresses work on Swappa?
• Does Swappa support trading?
• How can I create or login into an account on Swappa?

Buying  View All

• How do shipping addresses work on Swappa?
• What do I do if I receive an item that's not as described?
• Can I share my ESN/serial number publicly?

Selling  View All

• Can I share my ESN/serial number publicly?
• What is an ESN?
• How do I factory reset my device and prepare it for sale?

Devices  View All

• What is an ESN?
• How do I factory reset my device and prepare it for sale?
• How can I locate the ESN/serial number for my device?

Local  View All

• What is a swap spot meeting location?
• How do I change the Swappa Local swap spot location for my listing?
• What cities are supported by Swappa Local?

ESN Check  View All

• What is an ESN?
• How can I locate the ESN/serial number for my device?
• How can I check my device's ESN to ensure it's clean?

Payments  View All

• How do shipping addresses work on Swappa?
• What payment methods are supported on Swappa?
• How do fees work on Swappa?

Help & Support

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