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Frequently Answered Questions

General  View All

  • How do shipping addresses work on Swappa?
  • Does Swappa support trading?
  • How can I create or login into an account on Swappa?
  • What do I do if I receive an item that's not as described?
  • Can I share my ESN/serial number publicly?

Buying  View All

  • How do shipping addresses work on Swappa?
  • What do I do if I receive an item that's not as described?
  • Can I share my ESN/serial number publicly?
  • What comments are appropriate for listings and sales?
  • What criteria does a product have to meet to be listed on Swappa?

Selling  View All

  • Can I share my ESN/serial number publicly?
  • What is an ESN?
  • How do I factory reset my device and prepare it for sale?
  • How can I locate the ESN/serial number for my device?
  • How can I check my device's ESN to ensure it's clean?

Devices  View All

  • What is an ESN?
  • How do I factory reset my device and prepare it for sale?
  • How can I locate the ESN/serial number for my device?
  • How can I check my device's ESN to ensure it's clean?
  • What criteria does a product have to meet to be listed on Swappa?

Local  View All

  • What is a swap spot meeting location?
  • How do I change the Swappa Local swap spot location for my listing?
  • What cities are supported by Swappa Local?
  • What happens if there’s a problem with a Swappa Local transaction?
  • What is Swappa Local?

Repair Network  View All

  • What is the Swappa Repair Network?
  • How do I join the Repair Network?
  • How do I add services and pricing to my store in the Repair Network?
  • What criteria must my store meet to be listed in the Repair Network?

ESN Check  View All

  • What is an ESN?
  • How can I locate the ESN/serial number for my device?
  • How can I check my device's ESN to ensure it's clean?
  • What should I input in the "Device ESN/Serial Number" field for my listing?

Payments  View All

  • How do shipping addresses work on Swappa?
  • What payment methods are supported on Swappa?
  • How do fees work on Swappa?
  • Should I file a PayPal dispute if there's a problem with my purchase?
  • Why am I unable to purchase a listing due to a buy lock?

Help & Support

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Contact Us

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