One-Year Limited Warranty

• Defects in materials and workmanship under normal use for 12 months from the delivery date.

• Sellers must address warranty claims with options such as repair, replacement, or refund.

• Refunds within the first 30 days will cover the full purchase price. After 30 days, refunds will match the device's average sale price on Swappa at the time of the claim.

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No, the One-Year Limited warranty offered by sellers on Swappa is not insurance. Instead, it is a limited service agreement that covers specific defects under set conditions.

Key differences from insurance:

• Insurance typically covers accidental damage, theft, or loss. This warranty does not.

• This warranty applies only to defects during normal use.

• Insurance is often subscription-based; this warranty is a one-time inclusion with eligible purchases.

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While the One-Year Limited Warranty provides robust coverage for defects, there are several important exclusions that are not eligible under the warranty policy.

• Damage due to misuse, water exposure, accidents, unauthorized repairs, or physical abuse.
• Battery claims if the battery life is above 70%.
• Claims for receiving the wrong device from the seller.
• Products purchased outside the 48 contiguous U.S. states.
• Loss of the device

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The One-Year Limited Warranty comes with a few important limitations that define its scope:

• The warranty is non-transferable and applies only to the original buyer.

• Replacements or repairs are only covered for the remainder of the original warranty period.

• There is no coverage for incidental, indirect, or consequential damages.

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Filing a One-Year Limited Warranty claim on Swappa is a simple process that ensures buyers receive fair and timely service for covered issues.

Steps to File a Claim:

1. Log in to your Swappa account and visit the sale page of your purchase.

2. Complete the One-Year Limited Warranty claim form, attaching:

   • Proof of purchase

   • Description of the issue

   • Clear photos or videos of the defect

3. If your claim is approved, the seller will:

   • Provide a prepaid return shipping label

   • Process a repair, replacement, or refund based on eligibility

Shipping Tips:

• Devices must be returned in original or equivalent protective packaging.

• Include …

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