What are the guidelines for leaving fair feedback on Swappa?
Buyers can leave feedback for sellers when the sale is marked complete or canceled. Buyers rate sellers with a thumbs up (positive), thumbs down (negative), or neutral rating. Buyers can also provide a written summary of how the seller handled the sale.
If there is an issue with the sale, buyers are encouraged to leave a comment on the private sale page to report the issue before they mark a sale as complete and leave a negative review. This allows the seller to address the problem before they're given a negative rating.
Swappa does not moderate the feedback unless:
- The content in the feedback is abusive (false summary of the sale, sharing personal information about the seller, etc.)
- The content in the feedback is inappropriate (contains profanity, name-calling, political comments, or personal attacks).
Note: Swappa only collects feedback for sellers. We do not collect feedback for buyers.
New to Swappa?
Swappa makes it safe and easy to buy and sell used phones and quality tech devices. We have a no junk policy and our support team actually reviews and approves each listing. This keeps scammers away so you can buy with confidence. Read more on our blog.
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