Buyers can leave feedback for sellers when the sale is marked complete or canceled. Buyers rate sellers with a thumbs up (positive), thumbs down (negative), or neutral rating. Buyers can also provide a written summary of how the seller handled the sale.

If there is an issue with the sale, buyers are encouraged to leave a comment on the private sale page to report the issue before they mark a sale as complete and leave a negative review. This allows the seller to address the problem before they're given a negative rating.

Swappa does not moderate the feedback unless:

• The content in the feedback is abusive (false summary of the sale, sharing personal information about the seller, etc.)
• The content in the feedback is inappropriate (contains profanity, name-calling, political comments, or personal attacks).

Note: Swappa only collects feedback for sellers. We do not collect feedback for buyers.