What are the guidelines for leaving fair feedback on Swappa?

Buyers can leave feedback for sellers when the sale is marked as complete. Buyers rate sellers with a thumbs up (positive), thumbs down (negative), or neutral rating. Buyers can also provide a written summary of how the seller handled the sale.

If there is an issue with the sale, buyers are encouraged to leave a comment on the private sale page to report the issue before they mark a sale as complete and leave a negative review. This allows the seller to address the problem before they're given a negative rating.

Swappa does not moderate the feedback unless:

  • The content in the feedback is abusive (false summary of the sale, sharing personal information about the seller, etc.)
  • The content in the feedback is inappropriate (contains profanity, name-calling, political comments, or personal attacks).

Note: Swappa only collects feedback for sellers. We do not collect feedback for buyers.


Swappa has fantastic support and we're quick to answer questions!

Help & Support

Swappa has fantastic support and we're quick to answer questions!

Contact Us

We have a team of Swappa experts that are here to help!

Disclosure: This site contains affiliate links to other sites. We may receive commissions for purchases made through these links.

Get Help, Fast


[email protected]

Need help with a listing or a sale?

Submit Help Request

Helpful Links

Swappa's typical response time for help requests is around 20 minutes... That's really fast

Cart, Full of Deals

Your cart is empty :(

Login for Deals