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What if I receive an item that's not as described?

Buyers are protected on Swappa. First, let the seller know by leaving a comment on your private sale page.

  • Communicate clearly with the seller to describe the problem
  • Include a proposed resolution (such as a partial refund or full refund)
  • Provide photos of any damage or condition issues on the sale page
  • Provide requested documentation of problems (if requested by the seller or staff)

Please allow up to 24 hours for standard sellers to reply. Business sellers should be allowed a full business day to reply.

Contact our support team if you don't hear back from a seller after one business day. Leave a comment on the sale page or check the “I need help (alerts Swappa Staff)” option, or by using our help desk.

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