Am I able to trade in a broken phone or water-damaged phone?


Yes. A broken or water-damaged phone still has value to most Swappa Trade-In partners. Cracked screens, dead batteries, water damage, even devices that will not power on at all. Each partner sets its own rules for what it buys in non-working condition.

The key is picking the right condition when you get your quote. Most partners use categories like Good, Fair, Broken, and Non-Functional:

  • Broken usually means the screen turns on but is cracked, or there is other physical damage.
  • Non-Functional usually means the device will not turn on at all.

Choose the one that honestly matches what you have. Pick wrong on purpose and the partner revises the offer at inspection, which delays payment.

Broken devices pay less than working ones, but they still pay. A broken iPhone or Samsung Galaxy can be worth real money, even if the screen looks like a spiderweb. Parts, recycling value, and refurbishment all add up.

Ship a broken device with the same care you would give a working one. Pack with padding, do not let pieces rattle around, and put any loose parts in a small bag. Check your specific device against current trade-in partners to see real offers. Some buy broken devices more aggressively than others depending on the model.

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