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What are the policies for shipping items here on Swappa?
Sellers on Swappa are responsible for the condition of the product until it's delivered to …Who covers the cost of shipping?
Shipping costs are paid by the seller. Sellers pay for standard shipping on Swappa. Sellers …How do shipping addresses work on Swappa?
Swappa uses the shipping address the buyer enters during the checkout process. The buyers shipping …How does express shipping work on Swappa?
Swappa no longer supports express shipping through our listing or checkout process. If you need …Where can I find the tracking number for an item I purchased on Swappa?
Swappa makes it easy to locate the tracking number for your purchase. On Swappa, sellers …Who pays return shipping costs?
Return shipping costs are straightforward: sellers pay if the item is not as advertised, and …What happens if I don’t receive my shipment?
Shipping issues are rare on Swappa thanks to our detailed shipping policies. However, if something …When should an item be shipped after being purchased?
Sellers on Swappa are required to ship within two business days after the date a …Will you send me a shipping label for a trade-in device?
Yes, the Trade-in Partner you select will send you a free shipping label to ship …If I sell more than one listing to the same buyer, can I combine shipping?
No. Although we can't stop you from shipping multiple items within the same package, we …How do I ship my phone to a Trade-in Partner?
The Trade-in Partner will provide you with a printable shipping label. Place your device securely …Can I ship to US territories like Puerto Rico?
Yes! US territories (Puerto Rico, Guam, US Virgin Islands, American Samoa, Northern Mariana Islands, etc.) …How can I purchase a listing add-on (accessories, SIM cards, etc)?
Depending on what you are buying, you might see options for add-ons either before you …How do I trade in my device?
Go to swappa.com/trade-in and enter your device condition and information or navigate to your device …How do I return for a refund?
Items are to be returned to the Seller (not Swappa) for a refund. If the …
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