If you're unable to fulfill a sale here on Swappa, or if you need to reimburse a buyer for a returned product, PayPal's support page here offers a thorough summary on how to issue a refund.

Please keep the following points in mind whenever issuing any kind of refund:

  • Only issue a full refund once you have a product back in your possession during a return
  • Full and partial refunds can be issued using the same instructions, so be mindful when specifying a refund amount
  • Keep in mind PayPal may withhold selling fees when issuing refunds per their policies
  • Inform our support team either on the sale page (check the box for our help) or by using our help form (with a link to the sale page) whenever a refund is issued