What are the policies for shipping items here on Swappa?

Sellers on Swappa are responsible for the condition of the product until it's delivered to the buyer's shipping address. The policies outlined below are crucial when preparing to ship a device:

Standard shipping (paid by the seller):

  • With standard shipping, sellers are required to ship within two business days after the date they receive their payment.
  • Sellers pay for standard shipping on Swappa. Sellers should account for this when setting an Ask Price during the listing creation process.
  • Standard shipping is defined as ground shipping with a tracking number and insurance that covers the full price of the listing.

Express shipping (paid by the buyer):

  • With Express Shipping, sellers are required to ship the same or the next business day after the date they receive their payment.
  • Buyers pay for Express Shipping on Swappa. Sellers should include the cost of express shipping (using UPS Next Day Air, or FedEx Standard Overnight) in the “Offer Express Shipping” box when creating a listing.
  • Express shipping also needs tracking and full insurance.

Additional shipping requirements are as follows:

  • Sellers should package all products carefully and with proper protection when shipping them to a buyer
  • Sellers should only ship to the address tied to a buyer's PayPal payment
  • Sellers should follow any required policies as outlined by PayPal on their seller protection page

More information and suggestions can be found in our How to ship on Swappa blog post.

Please note:

  • USPS no longer allows you to ship any pre-owned electronics (with a lithium battery) to be shipped via air. These items must now ship via a USPS ground service as outlined in Publication 52.
  • As a result of this change, shipping to "domestic" locations outside the continental United States, such as Puerto Rico, Hawaii, and Alaska, may take longer for delivery because these shipments will need to travel via ground (water), rather than via air.
  • In addition, USPS no longer permits any pre-owned electronics with lithium batteries to be shipped to an APO, FPO, or DPO location.

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