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What happens if I don’t receive my shipment?

Shipping issues are rare on Swappa thanks to our detailed shipping policies. However, if something does go wrong, inform the seller by leaving a comment on your private sale page.

Swappa’s general stance on delivery issues is as follows:

  • If the shipping service doesn’t deliver the item to the proper location, or if the seller ships to the wrong address, the seller should escalate this with the shipping service via an insurance claim and eventually issue a refund if the shipment is deemed lost.
  • If the shipping service confirms the shipment is delivered to the proper location, the buyer should escalate this with local law enforcement. For shipments that appear to be delivered in a residential or close business setting, please first check with your neighbors before opening a police report.
  • For shipments that appear to be delivered to a freight forwarding/reshipper service, please reach out to that service and work with them.

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