How do I open a PayPal dispute?

If you have already contacted Swappa Support and are unable to come to a resolution with a seller, you may need to open a PayPal dispute. Filing a PayPal dispute is simple. Log into your PayPal account and head over to the PayPal Resolution Center. Click “Dispute a Transaction” and select the appropriate item to open a dispute. Please note that all disputes for receiving an item significantly not as described must be opened within 30 days of receiving the item. Learn more about PayPal Dispute Resolution.

Dispute Timeframes:

Item Not Received: Dispute must be opened within 180 days of the date you sent the payment to the seller.

Significantly Not as Described: Dispute must be opened within 30 days of the date of delivery or fulfillment (as applicable) of an order or within 180 days of the date you sent the payment to the seller, whichever is sooner.

Unauthorized transactions and Other Errors: Dispute must be opened within 60 days after provided with your PayPal account statement.