
Coconutech LLC
On Swappa since
Location:
Boca Raton, FL
US
I purchased this phone with little to no hassle and I received my phone sooner than expected. I did have to request a new charging cord because the one they sent did not work. They sent me 2 new cords for the inconvenience and both of the new cords worked. I was a little disappointed in the condition of the phone, they had multiple similar phones to choose from and color was not a big deal since there would be a case on it. So I decided to go with the one that was in the best condition based on pictures. When I got the phone there was damage that was on the phone that was not shown in the pictures. So I feel like they use general pictures, not ones of the actual phone that they will send you.
The phone over all is in condition and working. Last, possible concerns, the phone does not come with a SIM card and when I went to add it to my account at Sprint they said it might not work because it was a pre-paid phone before. They tried it and it DID work!
Phone was as described, very good transaction. Fast Shipping - EXCELLENT
It came as advertised and has worked fine so far
Great other than they shipped it in a bag instead of a box
Wasn't thrilled about that but it came unharmed and overall is a great product I would buy from this company again
Phone arrived in excellent condition. A few minor scratches to the screen like the description said, but they are not visible after applying a screen protector. Very good seller.
Great price fast shipping
Customer service was great. Phone needed a new battery upon delivery, and coconutech quickly responded with a refund to cover the cost of the battery.
Producr was great, expectation was met. Would recommend, and shop agian..
Got the phone as advertised! Good communication.
Very good service, phone was what was described.
About
We are proud of our green identity by being able to avoid "tech waste" and giving used phones a purpose. We try to make everything in the process as green as possible!
Based in south Florida, we're a family business that has grown significantly with our outstanding customer services, prices and quality devices. Collectively the owners have more than 12 years of experience with cell phones in general.
Our trained warehouse staff makes sure devices go through the most thorough of inspections, to make sure that our customers are happy with what they receive.
For our previous feedback history here on Swappa please access:
https://swappa.com/user/PSD703/profile
Shipping Policies
** Same day shipping if ordered and paid before 2pm EST (business day) **
If you haven't met our cut off time, we will ship your device in the next business day.
We ship with USPS First-class -> 2 to 5 business days depending where you are in the US
If you'd like to receive your item faster with USPS Priority -> 1 to 3 business days, please contact us. An additional charge of $10 will be due for handling/shipping.
Return & Refund Policies
We believe in fairness and we don't want our customers to have a device they don't like. We know how frustrating it is when you get an item that does not correspond with what you wanted. Returns happens in very rare occasions, but when they do, here is our policy:
Where the device doesn't match the description of the listing or where there is a defect not otherwise specified by us, please let us know within 3 calendar days of receiving the device. We will provide you with a shipping label and a full refund upon receiving the device back. No fees or charges of any kind will apply.
30 DAYS WARRANTY
Our FREE 30 DAYS WARRANTY is offered as part of our Subscription Program (no long term contract, you may cancel it at any time). If you wish this warranty to be valid and have effect please contact us for further details after your purchase.
Disclosure: This site contains affiliate links to other sites. We may receive commissions for purchases made through these links.
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