Jake @ Trade-In My Tech

Phone was shipped in a timely manner, and arrived in good condition, however when I tried to activate the phone, I learned that there was still a balance owed to the carrier by the phone's previous owner, which meant I could not activate and use this phone. I informed Jake about this problem, and he was not at all helpful, and pretty much said, 'It's not my problem'. I tried for over a week to reach an agreement with Jake, to no avail. Swappa team members were involved in trying to resolve this issue, but Jake did not allow a return/refund until I filed a dispute with PayPal. Once the phone was returned, Jake was reluctant to reimburse for the return shipping costs, and had to be prompted by Swappa staff to do so, and even then, only gave a partial refund.

I have made many Swappa purchases, and have always been very satisfied with each transaction. I will not be purchasing from Jake again, but will seek out sellers who make customer service a priority.

Everything was as described and would buy from again.

Great experience. On time, accurate condition

Was finally able to port over an existing phone number and can confirm all is working.

Seller shipped quickly

Besides those few scratches, everything is perfect

Wow mint condition. It came a day late due to the current health crisis but I love it so much thank you!

Great seller. Product is as described. Fast shipping.

Great seller, quick shipping and item came as described. Thanks!

Fast shipping. Great condition

A+

Perfect!! Fast shipping. Thanks.

Quick shipping. Exactly as described.

Quick and prompt transaction and shipping,

Fast shipping! Received item exactly as describe. Will come back to this seller for future device purchases :)

Received the package quickly. It's great!

Everything was good and in Working condition

There was no scratch or blemishes on the bezel as stated on the profile of the phone I purchased. The front screen had very noticeable scratches. This is something that should have been noted .

Exactly as described. Faster shipping than I expected. Came well packaged, and fully functional. THANKS!

As described and fast shipping. Pleasure to do business with you.

Product was as described, well packaged and I'm pleased. Unfortunately there was issues with USPS but the sender did mail it off quickly.

As advertised. Fast service

Pixelbook was locked to the seller's account. He should have factory reset it. I had to search google on how to powerwash. The unit was dirty, had to wipe it down with some effort.

Just as described, easy transaction. Packaging was strange, but effective.

Great!

Great, thanks!

Great, thanks!

As pictured

Amazing seller! So good infact, I never got pestered about leaving feedback! Product was perfect and is still working excellent, shipping was very timely, and communication was clear and concise.

Item as described. Easy transaction.

Excellent fast service. Product as described.

Item came as advertised, works great.

Great job as always!

Product is in fine condition and is exactly as advertised. Works great. Time to ship was longer than I've experienced in the past from swappa but I'm happy with my purchase and it got here safe and sound.

The back on the phone has a broken clip, other than that it works great for what I use it for

Although device was received in described condition, seller did not respond to any sale page comments. Would not recommend.

Took a week to get phone. Works and looks great thanks for the phone!

Received about six days after purchase, product as described, everything appears to be in working condition.

Product as described

The phone is great! The shipping was swift and I felt very well tended to at my request. My deepest gratitude to the seller.

Received as advertised great condition no issues will purchase another in a few weeks

thanks

Thanks for the quick ship!

Super fast shipping, and phone was in excellent working condition. 10/10 would recommend

Thanks. Glass screen cover is scratched but phone otherwise in good condition.

Excellent seller. Wouldn't hesitate to recommend them as they ship fast & package with care. :)

Great!

All as described, fast shipping. I believe they put a brand new screen protector on my device as well.

Product as described. The shipping part of this transaction was a little slow.

Great device, trusted seller, recommended