Jake @ Trade-In My Tech

Hands down the worst experience I have had with any online retailer. Seller listed item as mint and arrive with multiple scratches under the screen protector. Seller refused a refund and Swappa did nothing to resolve the situation. Would never, under any circumstance, recommend this seller for anything.

Got a refurbished ipad 6 with a remote management program installed in it! Communication with seller impossible, took forever each time to get a reply, finally almost a month later got a refund through Paypal dispute center, never received return shipping cost refund! Never provided me return shipping label, i had to pay for return costs!

Seller is listing this item incorrectly sold me a Verizon model Pixel 3 XL when he listed it as a Google Edition so if this matters to you avoid this buyer.

Phone came later than was told. Phone also does not work at all. Had to seek out a charger. Plugged it in and nothing. Terrible...

Phone was shipped in a timely manner, and arrived in good condition, however when I tried to activate the phone, I learned that there was still a balance owed to the carrier by the phone's previous owner, which meant I could not activate and use this phone. I informed Jake about this problem, and he was not at all helpful, and pretty much said, 'It's not my problem'. I tried for over a week to reach an agreement with Jake, to no avail. Swappa team members were involved in trying to resolve this issue, but Jake did not allow a return/refund until I filed a dispute with PayPal. Once the phone was returned, Jake was reluctant to reimburse for the return shipping costs, and had to be prompted by Swappa staff to do so, and even then, only gave a partial refund.

I have made many Swappa purchases, and have always been very satisfied with each transaction. I will not be purchasing from Jake again, but will seek out sellers who make customer service a priority.

Although device was received in described condition, seller did not respond to any sale page comments. Would not recommend.

READ THE REVIEWS. The WORST SELLER I have ever come across on swappa. The phone was poorly repaired and had major defects which made the phone totally USELESS. The seller refused to refund or take any responsibility at all. He just wants to take your money and that's it!

Item was defective and unusable, no replacements/refunds were offered. This seller scammed me

I received all the items, but the charger was faulty and the surface had about a 2-hour battery life, which is not what I was expecting. I had to order a new charger myself because the seller takes too long to respond to messages and did not provide me with another charger.

It turns out that this device is DEP locked. Please do a better job of vetting your used devices.

Maybe move the damage description to the top of the listing. It's my fault that i didn't notice it but I didn't. The photos don't really show the burn in unless you already know it's there. Again, my fault, but my frustration could have been avoided by something that I would put at the top of the post. Just bad design.

Bought an S7 in "good condition," but no where did the seller said anything about keyboard screen burnt in... buyer beware, the seller doesn't ship in a box. I was lucky that my phone came in one piece.

Read the other negative feedback on this seller. Little to no communication when there is a problem. Phone was blacklisted by Verizon for lack of payment by previous owner. Contacted the seller repeatedly with no response. Finally, when Swappa got involved, seller offered a more damaged replacement. We rejected the replacement as unacceptable, requested a full refund and shipped the phone back to the seller vis USPS 2-Day Express. Seller only agreed to refund after we escalated with PayPal.

Phone arrived on time, but had a scratch on the screen that was not indicated in the listing.

I didn't get a working product, had to wait a couple weeks for the refund, and wasn't refunded the cost of shipping the non-working product back.

in the images you published 2 bands, and you only sent 1, you should not offer things that you will not send.

Got the smart and mods safe and fast but can't use the smartphone Motorola Z2 Force till now due to 2 reasons: 1) got no needle to open the slot for both SIM Card and SD card, did finally overcome this problem but 2) the smartphone is actually LOCKED by AT&T and I got the feedback from AT&T that they can't unlock this phone coz it is a highly likely 'a fraud' gadget ( I got no more comments from AT&T besides this).
The phone's description by SELLER was that this Z2 Force is GSM UNLOCKED!

Phone seems to be working fine. Disappointing experience with seller though.
Very poor communication, 3 days to respond to when it will ship request, had to involve Swappa team for any responses. 8 days and i finally got the phone. Charger was heavily used and not working. Also not a "turbo" charger as is standard with Moto Z. Advise anyone to check all details prior to buying.

Normally I try not to believe too much about the negative reviews, but with this seller they are spot on. When he says fast shipping he means he will wait a few days then ship it out once swappa tells the buyer to start a PayPal dispute to get their money back. The whole time not responding to any comments left on the sale page. After receiving the device which was in the proper cosmetic condition I noticed it overheating. Again in order to go through a return swappa had to get involved before he responded. After sending the phone back I received messages saying the phone was fine and that he wanted to then send it back to me. It took a fight in order to get a refund.
Moral of the story if you're looking for a fast easy transaction look elsewhere. This was anything but.

The seller in my opinion took too long to ship the item even though he was just inside the allowed margin.

Shipping time was ok, slower than usual (shipped from a place that does scan incoming packages so you don't get tracking until its basically to you)
Phone works just fine, but seller described screen as "Little to no scratches" and pictures we taken from angles that scratches never show anyways. So when I got it the screen was significantly more scratched than described. Particularly in one spot where the "scribble" scratch is enough to distort colors on a full white screen.
(Ended up putting screen protector on it and it helps, sorta)

Device was as listed, did not get the USB cable and charger that were listed, but not a big deal, the big deal was the lack of communication and very slow shipping even after seller said he would ship it that day it was still a couple days later. It was more frustrating because I specifically asked for it to be shipped as soon as possible.

It took the seller 7 days to ship. Phone was received as described.

Sold me a phone that shuts off when the battery is at 75%. Never buying from this seller again

Beware, stay away from this seller! purchased two refurbished phones from this seller, both phones have issues that keeps them from being used, seller referred me to LG which won't honor swappa sales for warranty repair, and won't exchange or swap them

Beware, stay away from this seller! purchased two refurbished phones from this seller, both phones have issues that keeps them from being used, seller referred me to LG which won't honor swappa sales for warranty repair, and won't exchange or swap them

Item was not received as advertised. Seller was minimally responsive and unwilling to help resolve the issue. Ultimately the item was returned for a full refund only after proceeding through Paypal's dispute resolution process, despite evidence provided to the seller that the product violated their terms of sale.

Good evening, My name is Leland Thomas, I did make a purchase of the IPhone 6s Plus mentioned herein. upon receipt of said item I did preform all of the necessary steps to switch the old SIM card to the new phone. upon powering it up the screen did not react to the touch immediately so I gave it a few mins. later the phone seemed to function normally, but upon moving from screen to screen (swiping right to left ) the swiping process would stop in between screens and freeze! I did try to continue swiping and the phone did not react! Later as the phone sat, I did access it and attempted to text, in which during the texting process the keyboard went blank showing no letters at all, however seconds later the keyboard did re-appear w/ letters and such, it took about 2 1/2 minutes to complete the text message. Using apps and texting the phone would appear to "lag or Be Lagging and or sluggish". When trying to make a call the main screen would not open up to either answer or to make a cal

I usually ignore bad reviews thinking, "I probably won't have a bad experience like this other user." I was wrong in this case. I bought from user ONLY because I needed device in one day and seller claimed it would be here by then. Device was not received on time causing great difficulty for me. Communication was non-existant during this time. Seller did refund the markup after I complained but it was too late. Seller refused return for refund. Keeping the device, because I don't have time and energy to go through Paypal to get a refund.
The device is as described, but probably closer to fair condition than good. A bit overpriced. Overall just not a good experience.

Worst seller I have ever seen on Swappa. Sent damaged phone with non working charging port, blamed me, impossible to deal with, offered a partial refund of $10 on a $400 dollar purchase. These few bad eggs like this guy ruin Swappa for everyone. Listing was nowhere near as described, also watch out for the dark pictures this guy posts on purpose to hide damage. If you buy from him, you will not get what you paid for, and he will be impossible to deal with, pay the extra money and save yourself the headache.

Device was described as "Near Mint", however, phone was broken. Luckily the phone was still under warranty and I was able to get it fixed. Seller was resistant to take the phone back and was rude initially. Shipping was also slow - it took seller 3 days to ship out the phone.

Flat out tried to rip me off. Posted a generic picture of the phone, not the one he sent, and then sent me a damaged device. Made getting a refund as difficult as he possibly could. Plus, I had to pay to send the damaged device back to him. He lost his "Trusted Seller" rating because of this sale.
Completely miserable experience and I lost money on the deal.

The phones motherboard is bad. The phone shuts off all the time and is not able to turn back on unless it's plugged in.

This seller sent me a device that wasn't working(not saying he knew it wasn't) but this is over a month after the original purchase and I just got my money back. He originally recommended I contact LG for a warranty repair and ship to them and back. Then has proverbially "dragged his feet" the entire process of return. I wish there was a better way to make sure people would see these cases where this seller has done the same thing to other people. Swappa even can't/won't force the seller to pay shipping for the return of the defective device so it cost me shipping because I didn't read the reviews where this guy does NOT support the devices that he sends you. You order a working device, you get a device that may or may not work. Terrible seller.

I found that the lens of the camera on the phone has small scratches on it but it seems to cause no issues AND the promised charger included is a NOKIA charger and not original for the phone. It will charge it, but slowly and I can't help but feel will not be good for it. I requested a standard LG 2ma charger, but received no reply from seller

SAVE YOURSELF THE TROUBLE AND BUY FROM ANYONE ELSE
This seller sold me a device "in good condition" so I trusted the good star rating and went for it. The experience was horrible! He failed to actually test the phone prior to listing the condition - and the phone would not connect to the cell network. I had to take it in to Apple Repair and AT&T to try and get it working (wanted to be sure it wasn't something I was doing wrong) and everyone was baffled, said the phone itself has issues.
The seller was NOT apologetic or helpful in any way, instead drew out the process as long as possible, meanwhile, I did not have a functioning phone and had spent a lot of headache getting it to work. He did not refund my money for a week after receiving the phone (Swappa policy is 24 hrs)!!! He also failed to refund my full shipping costs, even though the cause of return was completely his fault!
I lost money & hours of time on the sale and the whole thing was handled VERY poorly & unprofessionally

Purchased a phone from seller and worked fine for a few weeks. Then the front camera stopped working. Needless to say this buyer does not stand behind their phones. I asked to send it back so they can make it right and I have just been ignored like I am nothing to them. BAD BAD SELLER.

I may not buy with this seller again. The item was defective (when the phone is in Speaker mode then mic is not working) and seller wasn't to ready to take it back. Also, found that it was repaired before sold but not mentioned in the description

If I could rate lower than 1 I would. Seller advertised that the device he/she was selling was 32gb when it wasnt. poor poor communication. I would send the phone back If I wasn't concerned that I would not recieve my money / would have other types of hassles and issues with this person. Do not trust their posts as he false advertises.

Very slow shipping. Item with more "wear and tear" than described. Seller does not respond to comments/questions. Will not buy from this seller again.