GSMA

Swappa partners with GSMA to help verify device identification and eligibility.

Global Device Verification

  • IMEI and Mobile Serial Verification
  • Lost and Stolen Device Detection
  • Comprehensive Device History
  • Fraud Prevention and Consumer Protection

Frequently Asked Questions

Yes. Many Swappa Trade-In partners buy broken and water-damaged phones. Select the correct condition when you get your quote so the offer matches the device you actually send.

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Yes. Swappa Trade-In partners price devices using live resale-market data, and each partner locks your quote for a set window, commonly 14 days, so you are protected from price drops.

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Yes. Factory reset your device, sign out of iCloud or your Google account, disable Find My, and remove SIM cards before you ship a Swappa Trade-In. It protects your data and your payout.

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Most Swappa Trade-In partners pay within a few business days of receiving and inspecting your device. PayPal is often same-day. Each partner sets its own price lock, commonly 14 days.

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Your Trade-in Partner emails a free prepaid shipping label after you accept their offer. Pack your device with padding, power it off, attach the label, and drop it at any carrier location.

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Helpful Links

Swappa's typical response time for help requests is around 20 minutes... That's really fast!

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