Buying on Swappa is safe and easy.
It's safe because we don't allow junk devices and we review and approve all listings before they can be bought. The verification process includes running ESN checks and requiring the seller to post verification photos to prove device ownership.
While selling on Swappa is free, buyers pay a small sale fee that is already included in the displayed price.
On Swappa we use PayPal for payments because they provide extensive buyer and seller protections. Many (most) sellers require buyers to have a PayPal confirmed shipping address to buy more maximum protections.
- What comments are appropriate for listings?
- What happens if what I get doesn't match what I bought?
- What does it mean when a listing has been "reviewed and approved" by Swappa staff?
- What is a PayPal confirmed address, and why is it important?
- Why is a listing pending staff review?
- Why should I not share my ESN / IMEI / MEID publicly?
- Should a SIM card be included with used device sales?
- How do I cancel a pending payment via PayPal?
- How do I contact a seller?
- How will I know when the seller ships my device?
- I'm not sure what rooted or ROM'd means. Should I buy a rooted phone?
- Can I use Swappa from India, China, Africa, South America or anywhere else in the world?
- What is a Trusted Seller?
- Why do Business Seller listings not require verification photos?
- Why was Additional Verification information requested by Swappa staff?
- What are my payment options when buying and selling?
- When should I expect the seller to ship?
- What is a sale fee?
- How do I upload photos on a sale page?
- What does it mean when a buyer "affirms" their shipping address?
- Should I file a PayPal dispute against the Swappa sale fee?
- What happens if a phone sold on Swappa is blacklisted a month or two after sold?
- Can I get a refund for the sale fee?
- What are Swappa's feedback guidelines for fair star ratings?
- What are the procedures that should be followed for a return?
- What do the icons mean when viewing listings in a specific category?
- What are verification photos?
- Why use PayPal for payments?
- Can I change my shipping address after I've paid with PayPal?
- What are Swappa's return policies?
- Does the buyer or seller pay shipping costs?
- What does it mean to Save and / or Hide a listing?