Buying on Swappa is safe and easy.
It's safe because we don't allow junk devices and we review and approve all listings before they can be bought. The verification process includes running ESN checks and requiring the seller to post verification photos to prove device ownership.
While selling on Swappa is free, buyers pay a small sale fee that is already included in the displayed price.
On Swappa we use PayPal for payments because they provide extensive buyer and seller protections.
- Can I change my shipping address after purchasing a listing?
- Can I buy or sell on Swappa if I'm located outside of the US?
- How do I buy a listing on Swappa?
- What steps does Swappa take to review and approve a listing?
- Does Swappa support local pickup arrangements?
- What do I do if I receive an item that's not as described?
- What payment methods are supported on Swappa?
- How can I communicate with other users on Swappa?
- Can I share my ESN/serial number publically?
- When should an item be shipped after being purchased?
- What does it mean when a device is unlocked?
- What are verification photos?
- What comments are appropriate for listings?
- How do fees work on Swappa?
- What criteria does a product have to meet to be listed on Swappa?
- What's a trusted seller?
- What are the requirements for product condition categories on Swappa?
- Who covers the cost of shipping?
- What are the return policies and procedures for listings purchased on Swappa?
- How can a listing be auto-approved?
- What does it mean when a buyer "affirms" their shipping address?
- What are the guidelines for leaving fair seller feedback on Swappa?
- Should I file a PayPal dispute if there's a problem with my purchase?
- How can I make or accept an offer for a listing on Swappa?
- Why am I unable to purchase a listing due to a buy lock?
- Can I back out of a purchase or sale?
- What do the different icons mean when I'm browsing through listings?
- What happens if a device I purchase gets blocked or blacklisted in the future?
- Do devices sold on Swappa come with manufacturer warranties?
- Why can't I submit a payment for a listing?
- How can I purchase a listing add-on (protection plan, accessory, etc)?
- How do I upload photos to my listing or sale page?
- How does express shipping work on Swappa?
- What is a business seller?
- How do I mark as sale as complete?
- Are all Sprint devices sold on Swappa compatible with MVNO carriers such as Ting?