Buying
Buying on Swappa is safe and easy.
It's safe because we don't allow junk devices and we review and approve all listings before they can be bought. The verification process includes running ESN checks and requiring the seller to post verification photos to prove device ownership.
While selling on Swappa is free, buyers pay a small sale fee that is already included in the displayed price.
On Swappa we use PayPal for payments because they provide extensive buyer and seller protections.
- How can I communicate with other users on Swappa?
- What payment methods are supported on Swappa?
- What are verification photos?
- What do I do if I receive an item that's not as described?
- How do fees work on Swappa?
- Can I buy or sell on Swappa if I'm located outside of the US?
- What steps does Swappa take to review and approve a listing?
- What criteria does a product have to meet to be listed on Swappa?
- Can I share my ESN/serial number publicly?
- How do shipping addresses work on Swappa?
- What's a trusted seller?
- What comments are appropriate for listings and sales?
- When should an item be shipped after being purchased?
- What does it mean when a device is unlocked?
- Does Swappa support local pickup arrangements?
- How do I buy a listing on Swappa?
- What are the requirements for product condition categories on Swappa?
- What are the return policies and procedures for listings purchased on Swappa?
- Who covers the cost of shipping?
- Can I back out of a purchase or sale?
- Should I file a PayPal dispute if there's a problem with my purchase?
- What happens if a device I purchase gets blocked in the future?
- How can I make or accept an offer for a listing on Swappa?
- What are the guidelines for leaving fair seller feedback on Swappa?
- How do taxes work on Swappa?
- What is an enterprise seller?
- What do the different icons mean when I'm browsing through listings?
- How does express shipping work on Swappa?
- Do devices sold on Swappa come with manufacturer warranties?
- How can a listing be auto-approved?
- Why am I unable to purchase a listing due to a buy lock?
- Why can't I submit a payment for a listing?
- How can I purchase a listing add-on (protection plan, accessory, etc)?
- How do I mark a sale as complete?
- How do I upload photos to my listing or sale page?
- How do I select a SIM card add-on through Swappa?
- What happens if I don’t receive my shipment?
- Returns due to buyer's remorse
- What is a Power Seller on Swappa?
- What is the US Reseller Flex Policy (SIM OUT)?
- What is a Freight Forwarding/Reshipper company?
- How do product and listing subscriptions work on Swappa?
- Are all Sprint devices sold on Swappa compatible with MVNO carriers such as Ting?
Help & Support
Swappa has fantastic support and we're quick to answer questions!
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We have a team of Swappa experts that are here to help!
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