Buying on Swappa is safe and easy.
It's safe because we don't allow junk devices and we review and approve all listings before they can be bought. The verification process includes running ESN checks and requiring the seller to post verification photos to prove device ownership.
While selling on Swappa is free, buyers pay a small sale fee that is already included in the displayed price.
On Swappa we use PayPal for payments because they provide extensive buyer and seller protections.
- Can I change my shipping address after purchasing a listing?
- What do I do if I receive an item that's not as described?
- Can I share my ESN/serial number publically?
- What comments are appropriate for listings?
- What criteria does a product have to meet to be listed on Swappa?
- What's a trusted seller?
- What does it mean when a device is unlocked?
- What are verification photos?
- Does Swappa support local pickup arrangements?
- How do I buy a listing on Swappa?
- How can I communicate with other users on Swappa?
- What payment methods are supported on Swappa?
- When should an item be shipped after being purchased?
- Can I buy or sell on Swappa if I'm located outside of the US?
- How do fees work on Swappa?
- What steps does Swappa take to review and approve a listing?
- What are the requirements for product condition categories on Swappa?
- Who covers the cost of shipping?
- What are the return policies and procedures for listings purchased on Swappa?
- How can a listing be auto-approved?
- What does it mean when a buyer "affirms" their shipping address?
- Should I file a PayPal dispute if there's a problem with my purchase?
- How can I make or accept an offer for a listing on Swappa?
- Why am I unable to purchase a listing due to a buy lock?
- What do the different icons mean when I'm browsing through listings?
- Why can't I submit a payment for a listing?
- How can I purchase a listing add-on (protection plan, accessory, etc)?
- How do I upload photos to my listing or sale page?
- How does express shipping work on Swappa?
- What is a business seller?
- How do I mark as sale as complete?
- Do devices sold on Swappa come with manufacturer warranties?
- What happens if a device I purchase gets blocked or blacklisted in the future?
- Can I back out of a purchase or sale?
- What are the guidelines for leaving fair seller feedback on Swappa?
- Are all Sprint devices sold on Swappa compatible with MVNO carriers such as Ting?