Buying on Swappa is safe and easy.
It's safe because we don't allow junk devices and we review and approve all listings before they can be bought. The verification process includes running ESN checks and requiring the seller to post verification photos to prove device ownership.
While selling on Swappa is free, buyers pay a small sale fee that is already included in the displayed price.
On Swappa we use PayPal for payments because they provide extensive buyer and seller protections. Many (most) sellers require buyers to have a PayPal confirmed shipping address to buy more maximum protections.
- Why should I not share my ESN / IMEI / MEID publicly?
- What does it mean when a listing has been "reviewed and approved" by Swappa staff?
- Why is a listing pending staff review?
- What comments are appropriate for listings?
- What happens if what I get doesn't match what I bought?
- Should a SIM card be included with used device sales?
- How do I cancel a pending payment via PayPal?
- How will I know when the seller ships my device?
- Why do Business Seller listings not require verification photos?
- How do I upload photos on a sale page?
- What are Swappa's feedback guidelines for fair star ratings?
- Why use PayPal for payments?
- What is a Trusted Seller?
- What does it mean when a buyer "affirms" their shipping address?
- Can I change my shipping address after I've paid with PayPal?
- How do I contact a seller?
- What do the icons mean when viewing listings in a specific category?
- What happens if a phone sold on Swappa is blacklisted a month or two after sold?
- What are my payment options when buying and selling?
- Should I file a PayPal dispute against the Swappa sale fee?
- What are the procedures that should be followed for a return?
- What is a sale fee?
- Can I get a refund for the sale fee?
- When should I expect the seller to ship?
- I'm not sure what rooted or ROM'd means. Should I buy a rooted phone?
- What are verification photos?
- Why was additional verification information requested by Swappa staff?
- How much does it cost to ship to Canada, Europe, India and anywhere else in the world?
- Does Swappa offer protection plans for devices sold in their marketplace?
- Are manufacturer warranties included with devices sold on Swappa?
- Why am I unable to list my older Verizon smartphone?
- Does Swappa support local pickup arrangements?
- Can I use Swappa from India, China, Africa, South America or anywhere else in the world?
- What are Swappa's return policies?
- Does the buyer or seller pay shipping costs?