What happens if the buyer wants to return the item or I need to refund the item on Swappa Local?

Returns and refunds don’t happen often, and sellers aren’t required to accept returns due to buyer's remorse -- but they may choose to do so.

If an item sold on Swappa Local isn’t as advertised or needs a return due to some issue, we recommend arranging a local meetup to avoid additional shipping charges. Pick a safe spot, like a police station or a Starbucks.

Please contact help@swappa.com or comment on the sale page if you need additional help.

New to Swappa?

Swappa makes it safe and easy to buy and sell used phones and quality tech devices. We have a no junk policy and our support team actually reviews and approves each listing. This keeps scammers away so you can buy with confidence. Read more on our blog.

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