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Coconutech LLC

Coconutech LLC

On Swappa since Sept. 20, 2016 (7 years, 8 months)

Location: Boca Raton, FL United States US


323 Reviews • 4.5 Stars
Sold: 998 Bought: 0 Active: 0

- 5 / 5 stars

Arrived very quickly- very professional company.

- 5 / 5 stars

Shipping was quick, the phone was as described, has been serving me well.

- 5 / 5 stars

First one had cracked camera lens cover. Seller replaced but it took 20 days from purchace to receipt of working item. replacement phone works ok and seller always responded fast to my inquiries. Seller also included a screen protector.

- 1 / 5 stars

CANCELED MY ORDER WITH NO REASON

- 1 / 5 stars

This was the worst experience I have ever had in buying a phone on Swappa. The phone that the seller sent originally was not the correct model. I returned the phone to them, and they sent out the correct model, but it was broken. It did not work properly. It was also in very poor physical condition, the kind of condition that I would not sell on Swappa. It should have been a boneyard device. I reported the problem to the seller, and they responded with things that they wanted me to try to get the phone working. I was bothered by that. They should have just taken the phone back, no questions asked. Eventually, they gave me my money back, after several days. This has been most inconvenient, as I did not have a phone during this problem period. This seller is not motivated by a desire to serve their buyers. They are the kind of seller that makes Swappa a worse place. I would seriously discourage anyone from buying from this seller.

- 5 / 5 stars

Really good seller! Thank you!

- 5 / 5 stars

It has good number of scratches, compared to what I saw in images.

- 5 / 5 stars

Great communication...thanks for helping us out!

- 5 / 5 stars

positive

- 5 / 5 stars

Excellent! Phone as described and quick shipping... Thanks!

About


We are proud of our green identity by being able to avoid "tech waste" and giving used phones a purpose. We try to make everything in the process as green as possible!

Based in south Florida, we're a family business that has grown significantly with our outstanding customer services, prices and quality devices. Collectively the owners have more than 12 years of experience with cell phones in general.

Our trained warehouse staff makes sure devices go through the most thorough of inspections, to make sure that our customers are happy with what they receive.

For our previous feedback history here on Swappa please access:
https://swappa.com/user/PSD703/profile

Shipping Policies


** Same day shipping if ordered and paid before 2pm EST (business day) **
If you haven't met our cut off time, we will ship your device in the next business day.

We ship with USPS First-class -> 2 to 5 business days depending where you are in the US

If you'd like to receive your item faster with USPS Priority -> 1 to 3 business days, please contact us. An additional charge of $10 will be due for handling/shipping.

Return & Refund Policies


We believe in fairness and we don't want our customers to have a device they don't like. We know how frustrating it is when you get an item that does not correspond with what you wanted. Returns happens in very rare occasions, but when they do, here is our policy:

Where the device doesn't match the description of the listing or where there is a defect not otherwise specified by us, please let us know within 3 calendar days of receiving the device. We will provide you with a shipping label and a full refund upon receiving the device back. No fees or charges of any kind will apply.

30 DAYS WARRANTY
Our FREE 30 DAYS WARRANTY is offered as part of our Subscription Program (no long term contract, you may cancel it at any time). If you wish this warranty to be valid and have effect please contact us for further details after your purchase.


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