What are the return policies and procedures for items purchased on Swappa?

Table of Contents:

• Return policies
• Return procedures
• Return shipping costs

Swappa’s return policies are as follows:

On Swappa, sellers are allowed to define their own return policies. If a seller defines their own return policies, those policies will be outlined in the “Returns & Refunds” section on each of the sellers listings.

However, all seller defined return policies are based on the assumption that the product meets Swappa’s device criteria requirements and is in accordance with Swappa policies that include but are not limited to:

• Sellers are required to accept a return when a device is received not as advertised.
• Sellers are not required to accept a return in buyer's remorse situations.

Read more: Swappa’s device criteria requirements and Swappa’s Marketplace Policies

Swappa’s return procedures are as follows:

If a return for refund is needed:

• The seller should provide a return address.
• The buyer should ship the device back with tracking and proper insurance.
• The buyer should provide the IMEI or Serial Number of the device they are returning on the private sale page before sending it back.
• The buyer should factory reset the device and remove all accounts from the device before sending it back.
• The buyer should provide the return tracking number in the “Shipping” section of the private sale page using the "Add Shipment" link once the device has been shipped.
• The seller should issue a prompt refund when they receive the device. (Swappa's sale fee is also refunded when the seller issues a proper refund through PayPal.)
• The buyer and seller should notify Swappa staff once the device has been returned and the refund has been processed so the sale can be marked as canceled.

Swappa’s policies on the cost of return shipping are as follows:

• When an item is to be returned either the buyer or seller will pay return shipping costs.
• If an item is received in an unusable state and must be returned, the seller is responsible for reimbursing return shipping costs to the buyer to remain in good standing. For example, the device is blocked and/or cannot be activated.
• If an item was listed against Swappa’s device criteria requirements or against Swappa’s policies, the seller is responsible for reimbursing return shipping costs to the buyer to remain in good standing.
• If an item is returned due to a disagreement in the condition of a device, the buyer is typically responsible for covering return shipping costs. For example, Good vs. Fair condition.
• If an item is returned due to buyer’s remorse, the buyer is responsible to cover the cost of return shipping. Note: A buyer’s remorse return is not guaranteed and requires the seller’s approval.