How do I factory reset my device and prepare it for sale?

Devices must be factory reset prior to being listed on Swappa. The steps will vary from device to device, but we’ve compiled a few resources to help you below.

Please note: Swappa is not responsible for any lost data. Be sure to take the proper steps to back up your device and transfer any files to external storage before resetting your device.

Smartphones:

• Reset Instructions for Android (Proper steps should also be taken to prevent Factory Reset Protection)
• Reset Instructions for iPhone
• Reset Instructions for Windows Phone

Tablets:

• Reset Instructions for iPad
• Reset Instructions for Android (Proper steps should also be taken to prevent Factory Reset Protection
• Reset Instructions for Windows

Laptops:

• Reset Instructions for MacBook
• Reset Instructions for Chromebook
• Reset Instructions for Windows

Wearables:

• Reset Instructions for Apple Watch
• Reset Instructions for Wear OS (Android Wear)
• Reset Instructions for Fitbit

Consoles:

• Reset Instructions for PlayStation 4
• Reset Instructions for Xbox One
• Reset Instructions for Wii U
• Reset Instructions for Switch
• Reset Instructions for 3DS/2DS

Home Tech:

• Reset Instructions for Google Home and Google Home Mini
• Reset Instructions for Google Wifi
• Reset Instructions for Echo and Echo Dot (1st Gen)
• Reset Instructions for Echo and Echo Dot (2nd Gen)
• Reset Instructions for Echo Plus
• Reset Instructions for Echo Show
• Reset Instructions for Echo Look
• Reset Instructions for Amazon Tap
• Reset Instructions for Nest Thermostat (1st Gen, 2nd Gen, 3rd Gen, and E)
• Reset Instructions for Nest Cam
• Reset Instructions for Nest Cam IQ
• Reset Instructions for Nest Protect

Additional device types can be found on the Swappa Blog. If a product type is missing and you have a link to the manufacturer’s documentation on how to reset it, please pass it along via our help form.