Issues are rare, but when there is a problem, buyers should first send a message to the seller on their private sale page. Most sellers willingly address any issues and work towards an amicable resolution with the buyer.

If a seller is unwilling to work with the buyer, or a mutual agreement cannot be reached, a PayPal dispute is the next step. Disputes should only be used when a resolution cannot be reached through discussion on the private sale page, and only be opened if you're instructed to do so by our support team.

Please also note that payments should never be reversed or disputed directly with your payment processor (bank or credit card company) without explicit permission from our staff. This can complicate the process, especially since PayPal directly provides payment protections. Additionally, reversing a payment or disputing a payment directly with your payment processor (bank or credit card company) without explicit permission from Swappa staff may result in your Swappa account being restricted or terminated.