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Who pays return shipping costs?


Return shipping costs are straightforward: sellers pay if the item is not as advertised, and buyers pay if they change their minds.

Swappa’s policies on the cost of return shipping are as follows:

  • When an item is to be returned either the buyer or seller will pay return shipping costs.
  • If an item is received in an unusable state and must be returned, the seller is responsible for reimbursing return shipping costs to the buyer to remain in good standing. For example, the device is blocked and/or cannot be activated.
  • If an item was listed against Swappa’s device criteria requirements or against Swappa’s policies, the seller is responsible for reimbursing return shipping costs to the buyer to remain in good standing.
  • If an item is returned due to a disagreement in the condition of a device, the buyer is typically responsible for covering return shipping costs. For example, Good vs. Fair condition.
  • If an item is returned due to buyer’s remorse, the buyer is responsible to cover the cost of return shipping. Note: A buyer’s remorse return is not guaranteed and requires the seller’s approval.

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