If you're not receiving emails from Swappa (regarding your listings, purchases, subscriptions, etc.), they're likely getting caught up in the spam filter set up by your email provider. You can generally check for this by logging into the webmail site for your email service and checking your spam or junk mail folder there.

The steps needed to whitelist email addresses vary depending on your email service, so please be sure to whitelist all emails from any @swappa.com email address to prevent this issue moving forward.

If you're absolutely certain our emails aren't getting caught in your spam filter, please reach out to Swappa using our help form to let us know, along with a quick summary of any troubleshooting steps you've tried so far. We can then get your request over to the proper team.

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