Unless express shipping is offered and purchased by a buyer, sellers on Swappa are expected to ship within two business days after the date a listing is purchased. The tracking number should always be shared by the seller through the "Add Shipment" button on the private sale page tied to the transaction, and though not required by Swappa, the tracking number can also be provided via PayPal.

Here are specific examples on how our shipping time frame works:

  • If a listing is purchased on a Monday, the seller would be required to ship and provide tracking by the end of the day on Wednesday
  • If a listing is purchased on a Tuesday, the seller would be required to ship and provide tracking by the end of the day on Thursday
  • If a listing is purchased on a Wednesday, the seller would be required to ship and provide tracking by the end of the day on Friday
  • If a listing is purchased on a Thursday, the seller would be required to ship and provide tracking by the end of the day on Monday since weekends do not count as business days
  • If a listing is purchased on a Friday, the seller would be required to ship and provide tracking by the end of the day on Tuesday since weekends do not count as business days
  • If a listing is purchased on a Saturday or Sunday, the seller would be required to ship and provide tracking by the end of the day on Tuesday since weekends do not count as business days
  • If a listing is purchased on a Tuesday, but Thursday is a holiday, the seller would be required to ship and provide tracking by the end of the day on Friday

Please note that a seller is only expected to ship once they've been paid. Thus, if a buyer's payment initially fails for a sale or if an eCheck payment is sent, the seller is only expected to ship once the payment clears. However, if a payment is held by PayPal due to temporary limitations with a seller's account, we still generally expect them to ship within our timeframe (unless they need to get their PayPal account verified - the seller should work with the buyer to see how they wish to proceed when a payment is pending for this reason).

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