Swappa may place a hold on an account for several reasons. The reasons include, but are not limited to:

• You have a new seller account: Holding a new seller account is a common step that we take to ensure that a sale goes smoothly before allowing additional listings.
• You have a new buyer account: Holding a new buyer account is a common step that we take with newer buyers to ensure the purchase goes smoothly before allowing additional purchases.

Aside from a new account hold, your Swappa account may also be held if you have an unresolved issue related to a previous listing, sale, or purchase.

If your Swappa account is inactive and you aren’t sure of the reason, please contact Swappa support via the Help Desk.