Trusted sellers are individually vetted by Swappa's support team and deemed to be trustworthy and professional.

Swappa expects trusted sellers to:

• Adhere closely to Swappa’s criteria and policies
• Always communicate clearly with respect and courtesy to both users and staff
• Respond promptly (generally within a few hours) to questions from buyers and staff
• Maintain an extremely low percentage of problem sales
• Create listings with detailed descriptions, accurate device conditions, and quality photos
• Communicate proactively with Swappa staff (e.g. before going on vacation if you have active listings)

To show our appreciation, trusted sellers are permitted to use a single code (tied to their user profile) in place of individual listing codes in listing verification photos.

If you have over 50 positive feedback and at least 6 months of account history, you can ask to be considered for trusted seller status by creating a support ticket through our help desk.

This status can be revoked by staff if the outlined points are not met.