When should an item be shipped after being purchased?
Sellers on Swappa are required to ship within two business days after the date a listing is purchased.
| If the listing is purchased on: | The seller ships and provides tracking by the end of the day on: |
|---|---|
| Monday | Wednesday |
| Tuesday | Thursday |
| Wednesday | Friday |
| Thursday | Monday |
| Friday, Saturday or Sunday | Tuesday |
Note: Holidays do not count as business days. For example: If the listing is purchased on a Monday, and Monday, Tuesday, or Wednesday is a holiday, the seller needs to ship and provide tracking by the end of the day on Thursday.
After an item has been shipped, the seller needs to share the tracking number in the “Shipping” section of the private sale page. Swappa also recommends that the tracking number be provided to PayPal via the transaction details page in your PayPal account.
Please note: Sellers are only expected to ship once they've been paid. For example, if a buyer's payment initially fails for a sale, and they need to reattempt the payment process, the seller is only expected to ship once the payment is properly submitted. However, if a payment is held by PayPal due to temporary limitations with a seller's account, Swappa still expects the seller to ship within the given timeframe.
New to Swappa?
Swappa makes it safe and easy to buy and sell used phones and quality tech devices. We have a no junk policy and our support team actually reviews and approves each listing. This keeps scammers away so you can buy with confidence. Read more on our blog.
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