In most cases, sellers respond within a few hours, but we ask that you allow up to 24 hours for standard sellers to reply, or a full business day for Enterprise (Business) sellers to reply.

If you leave a comment for the seller, and they do not respond, the next step should be to contact Swappa support.

Swappa support can be contacted in several ways:

• Swappa Help Desk: https://swappa.com/help
• Swappa support email: [email protected]

You can also contact Swappa support by commenting on the private sale page. For this option, write your comment as you normally would, but make sure to check the “Swappa I need help” checkbox to alert the support team.