How to File a Claim

Filing a One-Year Limited Warranty claim on Swappa is a simple process that ensures buyers receive fair and timely service for covered issues.

Steps to File a Claim:

1. Log in to your Swappa account and visit the sale page of your purchase.

2. Complete the One-Year Limited Warranty claim form, attaching:

   • Proof of purchase

   • Description of the issue

   • Clear photos or videos of the defect

3. If your claim is approved, the seller will:

   • Provide a prepaid return shipping label

   • Process a repair, replacement, or refund based on eligibility

Shipping Tips:

• Devices must be returned in original or equivalent protective packaging.

• Include all originally received accessories, if possible.