TUG Brands

TUG Brands

On Swappa since March 28, 2020 (5 years, 2 months)

Location: Las Vegas, NV United States US


190 Reviews • 5.0 Stars
Sold: 595 Bought: 0 Active: 0

- 5 / 5 stars

The charger appears cheap, phone is as described.

- 5 / 5 stars

Absolutely thrilled with this purchase. TUG Brands processed my order and had it shipped very quickly. Phone looks unused and powered right up. I'm so glad that Swappa was recommended to me. Outstanding site of reputable venders with a huge selection of phones. Thank you TUG Brands and Swappa for a great phone.

- 5 / 5 stars

Everything as described. It's a pleasure to do business with!

- 1 / 5 stars

I'm very disappointed he posted a phone as mint condition when it should have been "good" the fingerprint reader has a display defect makes the phone look very ugly and I bought this as a gift he should have mentioned it

- 5 / 5 stars

Seller posted additional photos for me that I requested within a couple hours, shipped phone the same day I ordered (I ordered it early enough), and the phone arrived within 2 days from NV to NY. Screen is in pristine condition. Only marks are some light scratches on the back, which is a metallic finish and is to be expected. Thank you for the great buying experience!

- 5 / 5 stars

Super fast shipping, great communication by seller, phone works perfectly! Thanks!!! A++++

- 5 / 5 stars

Outstanding! Thank you!

- 5 / 5 stars

Phone is in great condition. Great sale!

- 5 / 5 stars

Recommended seller excellent

- 5 / 5 stars

Everything works and the phone was in excellent condition. Thank you.

About


Family-owned and operated from Las Vegas, NV since 2020.

Shipping Policies


All items are shipped the next business day or sooner.

All of our packages are shipped through USPS Mail or UPS with tracking and insurance included. 95% of all orders arrive between 2-4 business days. Please note, that we can only ship on days that the USPS/UPS is open and cannot ship on Sundays or Federal Holidays.

We do not ship internationally. If you need any special handling or express shipping, please contact us BEFORE making your purchase to make sure that we can accommodate you. We no longer offer express shipping as a standard option as most packages arrive within the same time frame regardless of the method and we didn't like passing those unnecessary costs on to our customers.

Return & Refund Policies


All items are fully tested and guaranteed to be fully functional. Upon receiving your item, you should fully inspect all of its functionality. In the rare case that your device is not fully functional, we will completely refund or replace (your choice) your device if it is brought to our attention within 72 hours of delivery.

We will only ship to the address listed on your PayPal page. We cannot modify the address after you have purchased it. Ensure that your address is listed correctly before purchase. We charge a 5% restocking fee for any orders that we have to cancel because of incorrect shipping addresses, regardless of whether the package is shipped out or not, as PayPal will not refund our processing fees or shipping fees.

For buyer remorse situations, bought the wrong phone or model situations, or functionality issues that occur after 72 hours of delivery we may accept a return of the items at our discretion and reserve the right to charge a restocking fee for such situations to compensate for processing fees, shipping fees, and unit devaluation.


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