TUG Brands

TUG Brands

On Swappa since March 28, 2020 (5 years, 2 months)

Location: Las Vegas, NV United States US


190 Reviews • 5.0 Stars
Sold: 595 Bought: 0 Active: 0

- 5 / 5 stars

Great seller. Couldn't be happier

- 5 / 5 stars

So very happy with my purchase from Tug Brands. I love my Samsung phone, mint condition, great price.!! I also received and extra cable and shipping was super fast.!! I am so very happy to support small business Veteran owned. I'll surely tell my family & friends about my positive experience.!!

- 5 / 5 stars

Turns out I had order the wrong model phone, but seller was very accommodating and accepted the return very quickly. Excellent experience with this seller.

- 5 / 5 stars

Everything came as described, arrived before I even received a tracking number!

- 1 / 5 stars

Seller sold me the wrong model of Samsung Galaxy S10. It was not a SM-G973U1. Phone was returned and refund provided but only after the need for Swappa intervention on my behalf.

- 3 / 5 stars

Received the device, and currently working perfectly.

- 5 / 5 stars

Great company to buy from. Messaged me the day I bought the item even though it was a holiday. Phone arrived in the exact condition it was supposed to be!

- 5 / 5 stars

Super fast shipping and great seller communications. Items all accounted for and in the condition expected--the seller even took the liberty of including an extra item "just in case" due to reports from other buyers, which was very thoughtful of them!

- 5 / 5 stars

super friendly and a breeze to work with. phone is perfect and exactly as described. communication is great. I highly recommend this seller. y'all be safe!

- 5 / 5 stars

Phone received quickly and in perfect condition!

About


Family-owned and operated from Las Vegas, NV since 2020.

Shipping Policies


All items are shipped the next business day or sooner.

All of our packages are shipped through USPS Mail or UPS with tracking and insurance included. 95% of all orders arrive between 2-4 business days. Please note, that we can only ship on days that the USPS/UPS is open and cannot ship on Sundays or Federal Holidays.

We do not ship internationally. If you need any special handling or express shipping, please contact us BEFORE making your purchase to make sure that we can accommodate you. We no longer offer express shipping as a standard option as most packages arrive within the same time frame regardless of the method and we didn't like passing those unnecessary costs on to our customers.

Return & Refund Policies


All items are fully tested and guaranteed to be fully functional. Upon receiving your item, you should fully inspect all of its functionality. In the rare case that your device is not fully functional, we will completely refund or replace (your choice) your device if it is brought to our attention within 72 hours of delivery.

We will only ship to the address listed on your PayPal page. We cannot modify the address after you have purchased it. Ensure that your address is listed correctly before purchase. We charge a 5% restocking fee for any orders that we have to cancel because of incorrect shipping addresses, regardless of whether the package is shipped out or not, as PayPal will not refund our processing fees or shipping fees.

For buyer remorse situations, bought the wrong phone or model situations, or functionality issues that occur after 72 hours of delivery we may accept a return of the items at our discretion and reserve the right to charge a restocking fee for such situations to compensate for processing fees, shipping fees, and unit devaluation.


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