TUG Brands
On Swappa since
Location: Las Vegas, NV US
Sold phone with Sub PBA issue. Be wary of buying from this seller
I DO NOT RECOMMEND THIS SELLER. Sold me a Z flip that is stuck on January 2020 software. It’s July 2021! Told me nothing is wrong not their fault. After asking for refund 4-5 times they said there would be a $125 restocking fee! That’s absurd. I DO NOT RECOMMEND.
Seller sold me the wrong model of Samsung Galaxy S10. It was not a SM-G973U1. Phone was returned and refund provided but only after the need for Swappa intervention on my behalf.
I'm very disappointed he posted a phone as mint condition when it should have been "good" the fingerprint reader has a display defect makes the phone look very ugly and I bought this as a gift he should have mentioned it
I received the iPhone 8 plus from this company stating that it was in mint condition. The outside was in mint condition, but the inside had many issues. The right side mic speaker does not work so others were not able to hear me speak. Furthermore, the camera works on and off. I took the phone to the apple store and they let me know the issues of the phone and the cost it would take to fix them. Plus, they told me that some parts inside included materials that were not original iPhone products but third-party items and thus the reason, why they couldn't fix it. They said that I would have to have the non-original iphone's replaced with all original iPhone quality. Do not buy the phone from this company.
About
Family-owned and operated from Las Vegas, NV since 2020.
Shipping Policies
All items are shipped the next business day or sooner.
All of our packages are shipped through USPS Mail or UPS with tracking and insurance included. 95% of all orders arrive between 2-4 business days. Please note, that we can only ship on days that the USPS/UPS is open and cannot ship on Sundays or Federal Holidays.
We do not ship internationally. If you need any special handling or express shipping, please contact us BEFORE making your purchase to make sure that we can accommodate you. We no longer offer express shipping as a standard option as most packages arrive within the same time frame regardless of the method and we didn't like passing those unnecessary costs on to our customers.
Return & Refund Policies
All items are fully tested and guaranteed to be fully functional. Upon receiving your item, you should fully inspect all of its functionality. In the rare case that your device is not fully functional, we will completely refund or replace (your choice) your device if it is brought to our attention within 72 hours of delivery.
We will only ship to the address listed on your PayPal page. We cannot modify the address after you have purchased it. Ensure that your address is listed correctly before purchase. We charge a 5% restocking fee for any orders that we have to cancel because of incorrect shipping addresses, regardless of whether the package is shipped out or not, as PayPal will not refund our processing fees or shipping fees.
For buyer remorse situations, bought the wrong phone or model situations, or functionality issues that occur after 72 hours of delivery we may accept a return of the items at our discretion and reserve the right to charge a restocking fee for such situations to compensate for processing fees, shipping fees, and unit devaluation.
Disclosure: This site contains affiliate links to other sites. We may receive commissions for purchases made through these links.
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