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TUG Brands

TUG Brands

On Swappa since March 28, 2020 (4 years, 1 month)

Location: Las Vegas, NV United States US


190 Reviews • 5.0 Stars
Sold: 595 Bought: 0 Active: 0

- 5 / 5 stars

Awesome seller. Excellent communication and fast shipping. Very happy!

- 5 / 5 stars

Thank you

- 5 / 5 stars

Great product.

- 5 / 5 stars

Product is in mint condition, as described, and packaged well. Very satisfied with my purchase!

- 5 / 5 stars

Phone was better than described, packed securely, and shipped out very promptly. This my second purchase from this still relatively new seller, but they do seem to still actually care about customer service with a post sale communication before the phone even shipped out. Based on this second experience I would purchase from them again in the future.

- 5 / 5 stars

Great condition

- 5 / 5 stars

Excellent service, pristine phone, and shipping was much faster than I thought. It arrived earlier than expected. Thanks TUG Brands!

- 5 / 5 stars

Excellent

- 5 / 5 stars

Phone received was slightly different than listed... I would have loved the 256 gb model, but this one is 128. Seller was quick to reply and apologized and refunded the difference in cost. A++ rating, would buy from again.

- 5 / 5 stars

My phone arrived earlier than expected and in great condition! Thank you

About


Family-owned and operated from Las Vegas, NV since 2020.

Shipping Policies


All items are shipped the next business day or sooner.

All of our packages are shipped through USPS Mail or UPS with tracking and insurance included. 95% of all orders arrive between 2-4 business days. Please note, that we can only ship on days that the USPS/UPS is open and cannot ship on Sundays or Federal Holidays.

We do not ship internationally. If you need any special handling or express shipping, please contact us BEFORE making your purchase to make sure that we can accommodate you. We no longer offer express shipping as a standard option as most packages arrive within the same time frame regardless of the method and we didn't like passing those unnecessary costs on to our customers.

Return & Refund Policies


All items are fully tested and guaranteed to be fully functional. Upon receiving your item, you should fully inspect all of its functionality. In the rare case that your device is not fully functional, we will completely refund or replace (your choice) your device if it is brought to our attention within 72 hours of delivery.

We will only ship to the address listed on your PayPal page. We cannot modify the address after you have purchased it. Ensure that your address is listed correctly before purchase. We charge a 5% restocking fee for any orders that we have to cancel because of incorrect shipping addresses, regardless of whether the package is shipped out or not, as PayPal will not refund our processing fees or shipping fees.

For buyer remorse situations, bought the wrong phone or model situations, or functionality issues that occur after 72 hours of delivery we may accept a return of the items at our discretion and reserve the right to charge a restocking fee for such situations to compensate for processing fees, shipping fees, and unit devaluation.


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