Reviews

All (491) Positive (468) Neutral (13) Negative (10)

- 5 / 5 stars

Very Fast Shipping phone looks good

Don H. - Apr 09, 2019

Apple iPhone X

- 5 / 5 stars

Thanks for the deal.

Chris W. - Mar 23, 2019

Apple iPhone 5S

- 5 / 5 stars

(no additional description provided)

Jonathan C. - Dec 27, 2018

- 5 / 5 stars

Phone works great and is in very good condition. Slight marks on screen but not very noticeable.

Joe - Dec 22, 2018

- 5 / 5 stars

Everything was as promised, great phone, still running strong after a year

Ahmad H. - Dec 16, 2018

- 5 / 5 stars

(no additional description provided)

Kat S. - Dec 16, 2018

- 5 / 5 stars

5/5 great experience

Vincent L. - Nov 12, 2018

- 5 / 5 stars

(no additional description provided)

David V. - Nov 04, 2018

- 1 / 5 stars

I purchased a phone from the iPhone Guy. He rated it an A and mentioned no flaws. When I turned it on at home it was obvious that it had screen burn. When contacted he admitted it had it and said it was my fault, even though he did not mention this issue at all. He begrudgingly took the phone back and then REFUSED to refund me. I had to open up a PayPal claim then dispute. He had his defective phone and my money in his possession for a month before PayPal did the right thing and refunded me. If you're buying a used phone, you probably are in the position that losing $300 for a month matters. Stay away from this seller at all costs

Gerard T. - Oct 18, 2018

- 5 / 5 stars

as described, thanks

Anthony M. - Oct 01, 2018

About

The iPhone Guy is a local smartphone repair company with a nationwide buyback website. Founded in 2007, we have repaired and sold over 100,000 devices. Our goal is to help as many people as possible find honest local repair and phones. Our company is here to provide you with what you need to be successful.

Shipping Policies

1. Items are shipping within 2 days or purchase per Swappa guidelines
2. Most Items are shipped same day if purchased before 12pm PST.
3. Items purchased Thursday or Friday are subject to ship the following Monday. Please contact us if purchasing Thursday or Friday to see if Item will ship before weekend.

1. We want you to get your item as fast as possible. This is why we offer shipping within 24 hours of purchase. Most items purchased are shipped same day if purchased before 12pm PST. On the rare occasion, items may be delayed one day but will always ship within 2 days per Swappa's guidelines. If item is purchased late Thursday or Friday, this item may subject to be shipping on the following Monday. Contact us if you have any doubts and we can let you know if the item will ship before the weekend. Thank you for your understanding. You are appreciated!

Return & Refund Policies

Warranty/Returns:
1. Each device comes with 60 day warranty from date of received against any kind of manufactures defect.
2. This warranty does not cover any kind of physical damage such as cracks or liquid damage.
3. We do not accept returns for any reason other than if the item has issues upon arrival. Especially buyers remorse. We pay return shipping for items with issues. Please contact is through Swappa comments. If buyer claims issue with the device to circumvent no returns and item is found to have no issue, you will be reported to Swappa and Paypal. A restocking fee of up to 50% will apply based on current market value of device. Please do not cheat us as we are not cheating you.
4. Change of address after purchase is not allowed. If you want change of address after purchase, you will need a refund first minus PayPal fee. Paypal charges a processing fee and PayPal does not refund this fee in any case no matter what. PLEASE MAKE SURE YOU SHIPPING ADDRESS IS CORRECT THE FIRST TIEM TO AVOID PAYPAL'S 2.7% FEES. :)

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