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The iPhone Guy

The iPhone Guy

On Swappa since Jan. 23, 2015 (9 years, 3 months)

Location: Bend, Oregon United States US


491 Reviews • 5.0 Stars
Sold: 286 Bought: 0 Active: 0

- 1 / 5 stars

Unfortunately this phone came with issues. It has the speakerphone glitch where it shuts off and on while on calls and freezes a lot. Sadly this was a Xmas gift for a loved one and and we were too late to realize the issue in the allotted timeframe to return it. This phone was listed as good in complete working condition. It’s going to cost basically the cost of the phone to try and have this repaired. Will not buy from this seller again and confidential in Swappa has been diminished.

- 1 / 5 stars

I purchased a phone from the iPhone Guy. He rated it an A and mentioned no flaws. When I turned it on at home it was obvious that it had screen burn. When contacted he admitted it had it and said it was my fault, even though he did not mention this issue at all. He begrudgingly took the phone back and then REFUSED to refund me. I had to open up a PayPal claim then dispute. He had his defective phone and my money in his possession for a month before PayPal did the right thing and refunded me. If you're buying a used phone, you probably are in the position that losing $300 for a month matters. Stay away from this seller at all costs

- 2 / 5 stars

NOT B+ CONDITION. the screen has dozens of micro scratches and quite a few large scratches. also a ding on the body. pictures seem photoshopped or were taken before someone else scatched it up. 2 stars for fast response and shipping.

- 1 / 5 stars

Buyers beware! I purchased an Iphone 6 from this Seller and the front top right corner was cracked. The Seller did nothing but deny that the phone was cracked before it was shipped and put the blame on me. The Seller advertised that the phone was in "very good" condition and the posted pictures did not match the phone I received. The Seller did not offer me a refund and was very rude.

- 2 / 5 stars

The phone is in good condition other than the battery. It's obvious the phone is old because the battery dies so so fast. My life of bringing my charger everywhere is not over yet.

Not sure if I would recommend this seller.

- 1 / 5 stars

Poor communication,. I sent 2 messages and did not receive a response. Even used the sellers website to send the message, still no response. Shipping method wasn't the best choice, took very long to get here. Also about 10 minutes after I purchased the phone I wanted to see if I could cancel and get a phone with more memory, no response.

- 1 / 5 stars

Phone was sent late, then did not work. Had battery replaced and then phone died shortly after. Unable to be repaired by Apple or any other phone repair establishment.

Have never had such a poor experience. This purchase and overall experience with trying to make the device function is single handedly making me reconsider whether or not I should buy a used phone again.

The money I'm out plus the worthless warranty I could have bought brand new. Lesson learned.

- 2 / 5 stars

-1: item not as described, there were many minor scratches not described nor photographed in the posting.
-1: seller and Swappa initially refused to pay return shipping, but after more than a dozen messages the sweller finally agreed – for this only a minus one rather than minus two.
-1: it took 9 full days, after the returned phone was delivered, to receive my refund.

- 2 / 5 stars

The phone does not ring or have a speaker. at all.
it did however arrive very quickly, but without the charger that it was advertised with.

- 1 / 5 stars

The headphones and USB cord that were included were trash. The phone was good tho.

EDIT: Okay, after having it for a few months, many things were bad. The battery bloated and pushed the screen out, forcing me to buy $40 replacement so the entire phone didn't explode in my pocket. (https://imgur.com/FQH51NM) Then, once I did replace it, two weeks later, the phone just died. It won't turn on now. I didn't drop it or anything, it just died. I dont know what happened but this phone was trash.

About


The iPhone Guy is a local smartphone repair company with a nationwide buyback website. Founded in 2007, we have repaired and sold over 100,000 devices. Our goal is to help as many people as possible find honest local repair and phones. Our company is here to provide you with what you need to be successful.

Shipping Policies


1. Items are shipping within 2 days or purchase per Swappa guidelines
2. Most Items are shipped same day if purchased before 12pm PST.
3. Items purchased Thursday or Friday are subject to ship the following Monday. Please contact us if purchasing Thursday or Friday to see if Item will ship before weekend.

1. We want you to get your item as fast as possible. This is why we offer shipping within 24 hours of purchase. Most items purchased are shipped same day if purchased before 12pm PST. On the rare occasion, items may be delayed one day but will always ship within 2 days per Swappa's guidelines. If item is purchased late Thursday or Friday, this item may subject to be shipping on the following Monday. Contact us if you have any doubts and we can let you know if the item will ship before the weekend. Thank you for your understanding. You are appreciated!

Return & Refund Policies


Warranty/Returns:
1. Each device comes with 60 day warranty from date of received against any kind of manufactures defect.
2. This warranty does not cover any kind of physical damage such as cracks or liquid damage.
3. We do not accept returns for any reason other than if the item has issues upon arrival. Especially buyers remorse. We pay return shipping for items with issues. Please contact is through Swappa comments. If buyer claims issue with the device to circumvent no returns and item is found to have no issue, you will be reported to Swappa and Paypal. A restocking fee of up to 50% will apply based on current market value of device. Please do not cheat us as we are not cheating you.
4. Change of address after purchase is not allowed. If you want change of address after purchase, you will need a refund first minus PayPal fee. Paypal charges a processing fee and PayPal does not refund this fee in any case no matter what. PLEASE MAKE SURE YOU SHIPPING ADDRESS IS CORRECT THE FIRST TIEM TO AVOID PAYPAL'S 2.7% FEES. :)


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