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The iPhone Guy

The iPhone Guy

On Swappa since Jan. 23, 2015 (9 years, 3 months)

Location: Bend, Oregon United States US


491 Reviews • 5.0 Stars
Sold: 286 Bought: 0 Active: 0

- 3 / 5 stars

Honesty don’t know

- 3 / 5 stars

Ambiguous communication. Phone body didn’t match what software listed. Phone appears to be in good shape, but not mint like it was listed. Everything else appears to be working.

- 3 / 5 stars

(no additional description provided)

- 3 / 5 stars

Thank you!

- 3 / 5 stars

Received a "mint" phone that had an issue with the home button and a small cosmetic issue. Seller told me to return the phone and provide tracking. Seller refused to refund return shipping stating the following:

"We can only provide shipping label to have you return the item to us. Once shipping has been made without letting us know first, we are unable to provide this. Once you pay for you own shipping, without letting us know you want us to pay, then we cannot assist with this. You must let us know before the fact, not after. That is extortion."

No shipping label was provided or offered.

- 3 / 5 stars

The phone arrived and seems working for now. Accessories (earplugs, cable, brick) included as part of the sale but they are knock off products that can be purchased cheaply from other sources. Please make sure to ask whether the accessories (if included) are original BEFORE you buy from the Iphone Guy. He does not specify the condition of these items on his sale ad.

- 3 / 5 stars

Phone has way to many cosmetic wear/tear than it should be.
Phone is functional. Charger and adapter are not authentic and do not work. I have to buy the charger myself.
Seller doesn't communicate. Shipping is fast thou.

- 3 / 5 stars

do not buy anything from this guy. we receive the iphone5 with accessories and took the phone to sprint. Sprint said he sold me a phone with a bad ESN number. The I phone guy did give me a partial return but accused me that I didn't send all the accessories back which is a down right lie. He was also very rude and not helpful being it was 25 days before Christmas and we need this phone for a gift. we verified that everything was in the package when we sent it back. We did not do all this just to steal a $3.00 charger. Not only did we waste 3 hrs in the Sprint store we also paid $12.50 to send the phone back. now $10.00 more dollars from him not giving us our full refund. this guy is a crook !!! BUYER BEWARE. I would have put a 1 star but it didn't meet Swappa criteria.

- 3 / 5 stars

(no additional description provided)

- 3 / 5 stars

The device is not as described. However, shipping and return processes are fast.

About


The iPhone Guy is a local smartphone repair company with a nationwide buyback website. Founded in 2007, we have repaired and sold over 100,000 devices. Our goal is to help as many people as possible find honest local repair and phones. Our company is here to provide you with what you need to be successful.

Shipping Policies


1. Items are shipping within 2 days or purchase per Swappa guidelines
2. Most Items are shipped same day if purchased before 12pm PST.
3. Items purchased Thursday or Friday are subject to ship the following Monday. Please contact us if purchasing Thursday or Friday to see if Item will ship before weekend.

1. We want you to get your item as fast as possible. This is why we offer shipping within 24 hours of purchase. Most items purchased are shipped same day if purchased before 12pm PST. On the rare occasion, items may be delayed one day but will always ship within 2 days per Swappa's guidelines. If item is purchased late Thursday or Friday, this item may subject to be shipping on the following Monday. Contact us if you have any doubts and we can let you know if the item will ship before the weekend. Thank you for your understanding. You are appreciated!

Return & Refund Policies


Warranty/Returns:
1. Each device comes with 60 day warranty from date of received against any kind of manufactures defect.
2. This warranty does not cover any kind of physical damage such as cracks or liquid damage.
3. We do not accept returns for any reason other than if the item has issues upon arrival. Especially buyers remorse. We pay return shipping for items with issues. Please contact is through Swappa comments. If buyer claims issue with the device to circumvent no returns and item is found to have no issue, you will be reported to Swappa and Paypal. A restocking fee of up to 50% will apply based on current market value of device. Please do not cheat us as we are not cheating you.
4. Change of address after purchase is not allowed. If you want change of address after purchase, you will need a refund first minus PayPal fee. Paypal charges a processing fee and PayPal does not refund this fee in any case no matter what. PLEASE MAKE SURE YOU SHIPPING ADDRESS IS CORRECT THE FIRST TIEM TO AVOID PAYPAL'S 2.7% FEES. :)


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