Southwest Distributors
On Swappa since
Location:
El Paso, Texas
US
Trusted Enterprise
Great seller to work with ! Answers messages, ships fast, phone is even better than description!
The Device was defective. It was returned and a refund was promptly issued.
IMEI did not match listing, but phone was still in outstanding condition.
Sent me a defective phone, but gave me a full refund and paid for all shipping.
Package arrived damaged. Phone was loose in a small bubble wrap bag with no adequate padding. Luckily phone was not damaged. Next time please consider more bubble wrap.
More cosmetic tears then expected, but working very nice so far
Seller voided sale and refunded payment due to an error in price.
A+++ transaction
The scratch is a lot bigger and deeper than it looks in the angle of the pictures, and what the description says. It look like a smudge in the picture too. I could of picked other phones for the same price without a scratch. Live and learn, you did say it has a small scratch (not small) so I will will not leave a negative feedback.
Fast shipping, item as described
About
Welcome to our business, Southwest Distributors! As a leading smartphone reseller based in the USA, we are committed to delivering exceptional devices and ensuring an outstanding customer experience. Each and every device in our inventory has undergone rigorous testing to ensure full functionality, so you can purchase with confidence.
At Southwest Distributors, we also place a strong emphasis on environmental responsibility. We encourage all our customers to engage in responsible electronic recycling when their devices reach the end of their lifespan. By doing so, we can collectively contribute to a sustainable future.
Our operating hours are Monday to Friday, from 9:30 am to 5:00 pm MDT. Please be aware that we are closed on holidays and weekends. Our dedicated team is available during our operating hours to assist you with any inquiries or support you may need.
Shipping Policies
IMPORTANT: PayPal policies require sellers to ship to the address provided to us by Swappa/PayPal. PLEASE make sure your address is correct before you order. If we have to cancel the order due to an invalid address, we may charge a 4% restocking fee.
All Orders are ship within 1 business day! We do not ship on holidays or weekends.
Southwest Distributors Hours of Operation:
Monday - Friday 9:30 am - 5:30 pm MST
Closed Holidays and Weekends
Return & Refund Policies
CUSTOMER SUPPORT:
If you encounter any issues with the phone you receive, please contact us promptly. We strive to respond by the end of the next business day. For messages sent on Friday to Sunday, we will respond by the end of Monday. Please note that during holidays, our response times may be longer.
RETURN POLICY:
We provide a 30-day return window. To ensure timely resolution, please inspect the device upon receipt. Returns may be subject to a restocking fee. For buyer's remorse or order cancellations, a 20% restocking fee will be deducted from the refund to cover shipping costs and fees. Contact us for approval and return instructions. We will provide a return shipping label.
WARRANTY:
We offer a 30-day limited warranty for manufacturer defects. This warranty ensures that your device is free from any defects in materials or workmanship. If you encounter any issues related to manufacturing defects within the 30-day period, please contact us for assistance. Our dedicated team will be happy to help resolve the issue and provide the necessary support.
DEVICE RETURN REQUIREMENTS:
To ensure a smooth return process, please follow these device return requirements. Before returning the phone, log out of all accounts, disable Find My iPhone, and remove passwords, Face ID/Touch ID, and passcodes. Additionally, perform a factory reset to erase all personal data and settings, and make sure the device is powered off. Please return any included accessories, if applicable. Failure to unlock the phone or meet these requirements may impede the return process.
PROPER PACKAGING & CONDITION:
Please securely package the phone to prevent damage during transit. The returned phone must be the same device sent to you and in the same condition. For instance, if you received a mint condition phone, it must be returned in mint condition. Damaged devices may result in up to a 50% deduction from the refund due to value degradation
Disclosure: This site contains affiliate links to other sites. We may receive commissions for purchases made through these links.
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