Southwest Distributors
On Swappa since
Location:
El Paso, Texas
US
Trusted Enterprise
working
working
I don't remember. Device was carrier locked so I had to get that sorted recently.
I have tried multiple times to get the phone to get the OEM unlock to work as it is still greyed out and I've tried as many times to get it to work. I even called Google support to make sure this phone is a Google edition phone and you have done as advertised, I would like to be able to get the OEM unlocked to perform an OS switch.
Great seller to work with ! Answers messages, ships fast, phone is even better than description!
The Device was defective. It was returned and a refund was promptly issued.
IMEI did not match listing, but phone was still in outstanding condition.
Sent me a defective phone, but gave me a full refund and paid for all shipping.
Package arrived damaged. Phone was loose in a small bubble wrap bag with no adequate padding. Luckily phone was not damaged. Next time please consider more bubble wrap.
More cosmetic tears then expected, but working very nice so far
About
Welcome to our business, Southwest Distributors! As a leading smartphone reseller based in the USA, we are committed to delivering exceptional devices and ensuring an outstanding customer experience. Each and every device in our inventory has undergone rigorous testing to ensure full functionality, so you can purchase with confidence.
At Southwest Distributors, we also place a strong emphasis on environmental responsibility. We encourage all our customers to engage in responsible electronic recycling when their devices reach the end of their lifespan. By doing so, we can collectively contribute to a sustainable future.
Our operating hours are Monday to Friday, from 9:30 am to 5:00 pm MDT. Please be aware that we are closed on holidays and weekends. Our dedicated team is available during our operating hours to assist you with any inquiries or support you may need.
Shipping Policies
IMPORTANT: PayPal policies require sellers to ship to the address provided to us by Swappa/PayPal. PLEASE make sure your address is correct before you order. If we have to cancel the order due to an invalid address, we may charge a 4% restocking fee.
All Orders are ship within 1 business day! We do not ship on holidays or weekends.
Southwest Distributors Hours of Operation:
Monday - Friday 9:30 am - 5:30 pm MST
Closed Holidays and Weekends
Return & Refund Policies
CUSTOMER SUPPORT:
If you encounter any issues with the phone you receive, please contact us promptly. We strive to respond by the end of the next business day. For messages sent on Friday to Sunday, we will respond by the end of Monday. Please note that during holidays, our response times may be longer.
RETURN POLICY:
We provide a 30-day return window. To ensure timely resolution, please inspect the device upon receipt. Returns may be subject to a restocking fee. For buyer's remorse or order cancellations, a 20% restocking fee will be deducted from the refund to cover shipping costs and fees. Contact us for approval and return instructions. We will provide a return shipping label.
WARRANTY:
We offer a 1-Year limited warranty for manufacturer defects, ensuring your device is free from defects in materials or workmanship. If you experience any issues related to manufacturing defects within the 1-Year period, contact us for support. Please note, the standard warranty is 30 days unless otherwise stated.
For more info: https://swappa.com/warranty
DEVICE RETURN REQUIREMENTS:
To ensure a smooth return process, please follow these device return requirements. Before returning the phone, log out of all accounts, disable Find My iPhone, and remove passwords, Face ID/Touch ID, and passcodes. Additionally, perform a factory reset to erase all personal data and settings, and make sure the device is powered off. Please return any included accessories, if applicable. Failure to unlock the phone or meet these requirements may impede the return process.
PROPER PACKAGING & CONDITION:
Please securely package the phone to prevent damage during transit. The returned phone must be the same device sent to you and in the same condition. For instance, if you received a mint condition phone, it must be returned in mint condition. Damaged devices may result in up to a 50% deduction from the refund due to value degradation
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