First time buying outside a big box store and was hoping to save a bunch as we have 4 phones to upgrade. Unfortunately the phone I got, though beautiful, was defective. I returned it (seller paid for shipping) and asked for a replacement. After a number of days I got a Paypal notice saying I got a refund. So no replacement and now I needed to start at square one and because I literally went 2 weeks without a phone and needed one for work, I ended up having to go back to a big box store and buy one not even on sale. I am giving the seller the benefit of the doubt with the rating as they were honest about the look of phone, provided a refund, and provided return shipping. I would recommend a used phone purchase only if your current phone is not broken and you have time to deal with potential problems or if it doesn't work out, that you can wait for a big box sale.

Very quick delivery. Product as described.

Great transaction. Received the phone 2 days after order. Very pleasec

Phone was in great shape aside from one gouge near charging port. It was a few days and repeated requests before I heard back from seller about why my phone was not at USPS yet. Phone seems to be working fine though. Came with OEM charger which is a bonus.

Awesome phone. Everything is as advertised. Thanks

Phone is in good condition.

I received a phone that did not work properly, but I was issued a refund. My only complaint is that my email & then phone calls when unanswered and then my messages on the comment section were not handled in a timely manner causing me to fear that I had been duped. But they did come through with the refund which is why I did not give them a negative rating. I really wish for the option of stars - I would give them a 3.5 out of 5.

Phone wasn't as described but gladly got a refund back

In process of returning device as phone was not as described (Sprint IMEI, when advertised as a T-Mobile device).

Got phone.. the pen was missing, I called and they shipped it out to me.