The phone was in pretty solid shape. There was some fine scratches on the back but those are hardly noticeable with a case. The front has some fine scratches as well but you can't even see them with the screen on. My main problem is that the seller didn't include an s pen. Which is 99% of the reason you get a note. And the description doesn't say anything about not having an spen. Very disappointed that now I have to go get one on my own.

Came without S-pen. Other than that, everything is just perfect.

The phone shipped pretty fast, when I go to set it up the phone had a factory reset lock on it! it wouldn't let me use the phone at all. I had to spend a couple of days trying to bypass the FRP. I managed to bypass the FRP but it was a big hassle, I had to hook up the phone to my pc just to unlock it. I shouldn't have to go through this

The first phone I received had to be returned but it was quickly replaced with a fully functioning phone that I'm very happy with

EDIT
I just had to replace the battery and when I did, I was shown that the battery that came in this phone was held in place with double sided tape, which is known not to be common practice. I was told that kind of instillation could potentially damage the screen when the battery is taken out, which would have resulted in a $300 charge to replace the screen. I was told not to bring the phone back to whoever sold it to me for repairs. Luckily the tape only removed a little of the back casing. Very disappointed in what I thought was a worthwhile purchase.

The phone was missing sim card tray. I ordered it from Amazon for 4.50, but still. I'm thankful the phone works because no one responded to my emails.

Phone isn't working properly. I sent an email and didn't get a response.

phone overheats and shuts down

Phone wasn't in mint condition but cant wait for a phone any longer.

Phone claimed to be unlocked but was not. Didn't work with Verizon.

I had a terrible experience with their customer service and the reply time. I would give them less then 1 star for that truly displays the terrible service I had with them. When I received my phone, It was defective. The phone arrived with 75% charge, but after plugging it in, I realized the lie they had sent me. The phone would not hold a charge; this made the phone useless. I sent the phone back. I did not receive a new phone/refund for 3-4 weeks. I soon had to get swappa staff to force Maroon mobile into refunding me. This one-star experience sums up the way Maroon mobile goes about complete their day to day tasks.

All in all, I urge you not to buy from Maroon mobile unless you are ready to obtain defective phones.

Thanks for reading this
Josiah R.