The seller did not notice there was an issue with the phone not being shipped and I had to inform them. This resulted in the phone not being shipped for a week after the payment. They did not provide specific information on the cause of the delayed shipping. So it is possible they were not specifically at fault but would not have expected I had to babysit the process. Additionally the seller did not offer any compensation for the item not being shipped on time.

Also, the seller had new phones with the same quality for a lower price on the site before the phone I purchased was even shipped. So If I would have waited the week it took them to send it, then purchased a phone from them at that time, I would have saved a significant amount of money. Although they did offer a slight discount per the new phones at a lower price but again, did not do so without me saying something. Due to the above, I would have provided them 1.5 out of 5 stars if the rating system was different.

The seller was kind and easy to work with when I could get them to respond. I bought this phone specifically because it was advertised as an AT&T branded S20, which is required by the FirstNet network. When I received the phone, the IMEI was for a Verizon phone and couldn't be activated on FirstNet. I relayed this on Sept 12, asked for a refund or exchange on Sept 13. I received a shipping label on Sept 21, shipped on Sept 22. I had to involve Swappa staff several times to get responses. On October 3rd - 20 days after first asking for a refund - my money was refunded. I really wanted to not give the seller a bad rating - they were very nice when I could get them to respond - but the long delays in communication made this a negative experience.

i need to return the phone

Refurbished phone grade C (5/10) compared to what was promised. Major scratches on both front and back.

The battery life sucks I have to charge it two or three times a day

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Seller went way past 2 day shipping requirement by Swappa. Ended up receiving device 11 days after sale.

Back compartment/battery cover does not close properly.

Screen has red tinted strip in the upper region of the screen.

Phone gets unusually hot.

Battery depletes very quickly.

Apps shut down unexpectedly.

Item received - did not power up or charge when received. Reached out to seller - no response by email or phone. Sorted the problem but I'd be VERY wary of purchasing from them.

Seller never returned my email about a scratch on the screen