Paul is unresponsive and doesn't care to help fix mistakes he has made. Customer support and Paul have made no effort to redeem themselves. I bought a iPhone XR (sprint) unlocked from Paul and was excited to receive it. When I took it to the Sprint store however they couldn't activate it because it is actually a US Xfinity locked phone.... I bought this phone in October 2019 and STILL have had no response from Paul on a refund or any sort of help. I am still out $544 with a useless phone I can't use. I hope I can save someone from dealing with this dishonest seller. I am completely shocked he doesn't care about fixing his mistakes when it clearly said in the description an iPhone XR sprint unlocked phone. It seemed like an honest mistake from the beginning and I was wanting to work out a fair deal or pay for shipping so I can get a refund but STILL no reply. Horrible seller and HORRIBLE SWAPPA SUPPORT. I never leave reviews, but hopefully someone finds this helpful. Have a nice day

This phone was advertised to be a Verizon phone. Upon receipt of the phone, I could not get it to work on the Verizon system. I went to a friend who is a technician and he found out the the IMEI was for AT&T not Verizon. Additionally, the back cover was replaced with a plastic (not glass) cover with a different IMEI number. The phone did not work on the AT&T system either. The WIFI part of the phone worked, but the 4G cellular part was defective. I sent the phone back for a refund. I was not happy with this sale.

I would never buy from this seller again, and I recommend everyone the same. His product did not comply with Swappa product policy, but it took me so much time and efforts to get the refund. The seller is very unresponsive, and he tried to avoid the responsibility with the purchase even though Swappa staffs asked him to.

Item sold was defective, seller refused advance ship replacement (he had many in hand). Had to pay return shipping myself, and seller refunded instead of replacing as requested.

Device was not in what I would consider "good" condition. "Fair" at best. Screen is completely covered in minor scratching (indicating a screen protector was never used) with a few major scratches easily detectable by touch.

The phone which I received arrived in a worse condition than listed. The headphone jack did not work and the camera was nonfunctional. This sell was difficult to work with and his item should not have even been for sale on Swappa.