
Buyback Surgeon
On Swappa since
Location:
Cranberry Township, Pa
US
The phone they sent had a defect in the LIDAR sensor. They assured me that their 60-point inspection said the phone was okay. I guess LIDAR was not one of those 60 points. Overall, they did refund my money, so everything is fine, but they need to improve their inspection process.
The phone works great and looks as described! Will buy again! :)
Great seller. Phone arrived in mint condition as advertised.
Good
The device is in good condition as described, fast shipping, good seller.
Arrived okay. Package was slit and poorly packed but phone was undamaged. Phone was charged (thank you) and preset up (not a fan but personal preference). Minor scuffs around casing but no damage to screen or camera.
good condition
This will be my 4th sale completed on Swappa and before this transaction it has been an extremely positive experience. I have told many friends/family the benefits of Swappa. This by far has been a very sour transaction and has placed a stain on this merchant. I will specifically avoid them at all costs.
The item sold was not in the condition that it was listed in. It then took me days to get ahold of them, with their team only placing priority of this dale at one communique A DAY. Which resulted in this most drawn out game of message tag. Then in their greed, only offered a measly $25 refund to compensate. In the same day of the offer, the same merchant was selling the exact model in the condition I received in for ~$60 cheaper than what I purchased. Unfortunately, it was my mistake to not screenshot and negotiate as later that day the phone was sold and my evidence gone. It took them yet another several days to get them to process refund and I had to even get Swappa involved.
Everything delivered as intended.
Thank you so much for shipping this out so quick to us! We love the phone. It’s in perfect condition. So glad we made this purchase!
About
We specialize in selling pre-owned and refurbished devices.
Shipping Policies
We ship your product the first business day, with standard USPS shipping with tracking. Tracking is added to your PayPal and Swappa sales page and an email with be sent with shipping details. We are not responsible for any delays caused by the carrier!
Return & Refund Policies
Due to a recent PayPal policy change a 5% charge for buyer order cancellation do to wrong address or any other reason. A 15% restocking fee will be charged on non-defective refunds.
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