Reviews

All (13638) Positive (12647) Neutral (593) Negative (398)

- 5 / 5 stars

Arrived exactly as advertised, thank you

Jake S. - Dec 30, 2018 *

- 5 / 5 stars

Fast service and phone was delivered exactly as advertised. Would definitely use again!

Justin B. - Dec 30, 2018 *

- 5 / 5 stars

very positive experience and quick delivery

Ronald L. - Dec 30, 2018 *

- 5 / 5 stars

Good condition. Charger was not present and tried to contact with no response.

Thai Anh V. - Dec 30, 2018 *

- 5 / 5 stars

excellent device

Willis H. - Dec 30, 2018 *

- 5 / 5 stars

Well packaged, product as advertised. Zero complaints.

Jessica H. - Dec 30, 2018 *

- 5 / 5 stars

Item as described, fast shipping, good packaging.

Dave E. - Dec 30, 2018 *

- 5 / 5 stars

Shipping fast, as described! Nothing to complain about, therefore awesome!

Joshua T. - Dec 30, 2018 *

- 5 / 5 stars

The phone arrived within 4 days of my purchase in a box with bubble wrap and the phone was in PERFECT condition! Definitely recommend buying from this seller!

Taylor R. - Dec 30, 2018 *

- 1 / 5 stars

We paid for the phone and it was delivered in about 4 days. I took the phone to the AT&T store to get service setup. After about an hour configuring the phone multiple times they said there was a major problem with the software and recommended taking it to the Apple store. After waiting in the Apple store for an hour they did a soft start to try and restore the phone. Same problem. They suggested taking it to the AT&T store to get the SIM card setup and it should be fixed. Another trip to the AT&T store but still no success. Back to the Apple store. They did a complete update of the software, about 30 minutes wait. Still not resolved. After a few minutes of research they told me the phone was locked by Consumer Cellular. Back to the AT&T store to see if they could help unlock the phone. No help but recommended a local shop which could unlock phones. When I mentioned Consumer Cellular they would not attempt to unlock the phone. Ended up sending the phone back to the seller

Toby O. - Dec 30, 2018 *

About

We buy and sell used smartphones. Our goal is to provide our customers with quality second hand devices.

All devices are tested using industry leading software and results are stored in our database for record keeping along with Serial Number/IMEIs. Devices go through a 45 point inspection process to ensure all functions are performing as intended.

If there is an issue for any reason please contact us and we will do our best to resolve the problem. We offer a 30 day warranty on all of our items.

Shipping Policies

Orders will only ship to the address provided during checkout. Order cancellations are subject to a 3.49% + $0.49 fee for domestic payments and 5% for international payments. Returns for a refund are subject to a 10% restocking fee or $15, whichever is greater.

Orders received Mon - Fri by 2pm EST will typically ship out the same day via USPS First Class Mail 3-5 days. All other orders will ship out the following business day.

Upgrade to USPS Priority 2-3 day for an additional $10. Guaranteed 2 Day Delivery (Business Days) via FedEx available for an additional $25. Send us a message in the sale comments page after purchase to request upgraded shipping option.

Return & Refund Policies

Order cancellations are subject to a 3.49% + $0.49 fee for domestic payments and 5% for international payments. Returns for a refund are subject to a 10% restocking fee or $15, whichever is greater.

Any device received damaged must be reported within 3 days of receipt. Damage reported after this time will be assumed by the buyer and the device will no longer be eligible for return.

Returns for a refund are accepted within 14 days from the date of delivery and a 10% restocking fee or minimum $15 will be applied. 30% restocking fee applies to new items returned opened.

We offer a 30 day warranty on all of our items. We will repair/replace any defective device within 30 days from the date of delivery. Please contact us immediately if the device is found to be defective. Any unauthorized repairs done after the device is received without prior permission from the seller will void any warranty.

In the event we are unable to repair/replace the device, a refund will be issued.

The IMEI/serial number will be provided through Swappa messages before shipping. Returns will not be accepted if the IMEI does not match.

Any claims for non-receipt of item will result in the IMEI being reported as lost/stolen and blacklisted. We will also report any fraudulent activity to the proper authorities including our local and the offender's police department, PayPal, Swappa, United States Postal Service and the Internet Crime Complaint Center (IC3).

We reserve the right to charge up to a 50% restocking fee for devices not returned in their original condition.

Disclosure: This site contains affiliate links to other sites. We may receive commissions for purchases made through these links.