Reviews

All (13638) Positive (12647) Neutral (593) Negative (398)

- 1 / 5 stars

i have a problem with the phone and the seller never contact me to resolver the problem

Jonathan - Dec 30, 2018 *

- 5 / 5 stars

Everything worked out as expected. Thanks.

Peter H. - Dec 30, 2018 *

- 5 / 5 stars

Phone arrived quickly and in better condition than expected. Great transaction.

Carrie P. - Dec 30, 2018 *

- 5 / 5 stars

Phone was packaged properly and was mint with no scratches!

Seif K. - Dec 30, 2018 *

- 5 / 5 stars

The phones come as advertised. The seller had an issue with shipping, but very responsive and provided great customer service. Would buy again from the seller. Thank you!

Peter A. - Dec 30, 2018 *

- 5 / 5 stars

shipping was super fast with first class mail thank you so much

mockba - Dec 30, 2018 *

- 3 / 5 stars

Shipping was ahead of schedule and arrived 2 days before the estimated date which was great. The phone was wrapped in a layer of bubble wrap, but seemed fairly secure in the box. I expected all the accessories as well as the original box given that this phone was 'mint condition', but I guess that doesn't necessarily mean the box hasn't been opened. The package came with the phone and charger (wall plug and cable), but no headphones and not in original packaging. No apparent damage and I have not had any problems with the product.

Cait Y. - Dec 30, 2018 *

- 5 / 5 stars

Awesome transaction - product as described (actually better than described/expected) and fast shipping. Thank you!

Mel L. - Dec 30, 2018 *

- 5 / 5 stars

The phone came on time and in good shape. But, I couldn't register it immediately because - even though it was originally a Sprint phone - someone had changed it to a different provider. So it took me a week to get it changed back to Sprint. I don't know if the seller would know that. But something for buyers to be aware of - it may take a little longer to be able to use it.

Gail G - Dec 30, 2018 *

- 5 / 5 stars

Perfect!

Jessica K. - Dec 30, 2018 *

About

We buy and sell used smartphones. Our goal is to provide our customers with quality second hand devices.

All devices are tested using industry leading software and results are stored in our database for record keeping along with Serial Number/IMEIs. Devices go through a 45 point inspection process to ensure all functions are performing as intended.

If there is an issue for any reason please contact us and we will do our best to resolve the problem. We offer a 30 day warranty on all of our items.

Shipping Policies

Orders will only ship to the address provided during checkout. Order cancellations are subject to a 3.49% + $0.49 fee for domestic payments and 5% for international payments. Returns for a refund are subject to a 10% restocking fee or $15, whichever is greater.

Orders received Mon - Fri by 2pm EST will typically ship out the same day via USPS First Class Mail 3-5 days. All other orders will ship out the following business day.

Upgrade to USPS Priority 2-3 day for an additional $10. Guaranteed 2 Day Delivery (Business Days) via FedEx available for an additional $25. Send us a message in the sale comments page after purchase to request upgraded shipping option.

Return & Refund Policies

Order cancellations are subject to a 3.49% + $0.49 fee for domestic payments and 5% for international payments. Returns for a refund are subject to a 10% restocking fee or $15, whichever is greater.

Any device received damaged must be reported within 3 days of receipt. Damage reported after this time will be assumed by the buyer and the device will no longer be eligible for return.

Returns for a refund are accepted within 14 days from the date of delivery and a 10% restocking fee or minimum $15 will be applied. 30% restocking fee applies to new items returned opened.

We offer a 30 day warranty on all of our items. We will repair/replace any defective device within 30 days from the date of delivery. Please contact us immediately if the device is found to be defective. Any unauthorized repairs done after the device is received without prior permission from the seller will void any warranty.

In the event we are unable to repair/replace the device, a refund will be issued.

The IMEI/serial number will be provided through Swappa messages before shipping. Returns will not be accepted if the IMEI does not match.

Any claims for non-receipt of item will result in the IMEI being reported as lost/stolen and blacklisted. We will also report any fraudulent activity to the proper authorities including our local and the offender's police department, PayPal, Swappa, United States Postal Service and the Internet Crime Complaint Center (IC3).

We reserve the right to charge up to a 50% restocking fee for devices not returned in their original condition.

Disclosure: This site contains affiliate links to other sites. We may receive commissions for purchases made through these links.