Matt Pal

Returned item. No fault of the seller but phone was having intermittent audio issues.

Advertised as unlocked device, but was Verizon locked. Seller was willing to make a small refund for the mistake/misleading ad, but I would have rather just received what I had thought I was purchasing. Otherwise the device was Mint, as was described in the ad, and shipped as reasonably expected.

Phone was listed as 'Mint' which carries the description: 'Pristine condition, no signs of wear and tear.' The phone should have been listed as 'Good' since the screen had scratches. Not worth the hassle to return it, but it wouldn't be a bad thing to list the description a little more conservatively.

Got the phone. Looks great, but my verizon sim card doesn't fit... im not sure how to feel about that...

PS4 controller was listed as brand new never used but has obvious wear signs. Disappointing but whatever.

Controller was not new but used, will keep it anyways.

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The phone is fine and the seller was responsive. I ordered it on a Wed, though, expecting it to be shipped on Fri. It wasn't shipped until Mon. While it was only 1 extra business day, it delayed the delivery day by quite a bit and it's a long time to go w/o a phone. I got no apology or explanation when I questioned if it was shipped on Fri. The seller simply said "I shipped it out this morning (Mon)." The confirmation email I got with the subject "Swappa Sale SSYI96456" was confusing bc it asked me to confirm my address and I didn't know if my not looking at that email quickly delayed the shipping. I emailed Swappa to inquire about this but the response wasn't entirely helpful. It did mention that confirming my address through the email was optional so I was figured that my not doing that immediately hadn't delayed things. It wasn't very clear that the way to communicate was by commenting on the sale. The phone didn't come with a tool that it should have to change to SIM card.

Well, the camera doesn't work if it's facing outward so this is a no go. I'm pretty bummed out here as this is the second phone I have bought using Swappa that didn't work out.
Also, despite showing up fully charged, it would not take a charge. At least not with the cord that was sent with it.
Sigh

Please send the Return label to the same address Matt. Thanks.

I've added a star to the rating being that seller did respond quickly.
Waiting on refund

Phone came in poorly packaged, literally just bubble wrapped and thrown in an regular brown box. Mentioned that the phone will packaged in an "Aftermarket Box," it was just the brown box it came shipped in. The phone came with a screen defect that wasn't stated in the description. I was given a partial refund of 3% for the inconvenience.